Latest Vacancies at Jumia

Nigeria

Company Info

Jumia is your number one Online Shopping solution in Nigeria. There is an online electronic store where you can purchase all your electronics, as well as books, home appliances, fashion items, shoes, mobile phones and more online and have them delivered directly to you.

1). Head of 3PL

Location: Nigeria

Objective:

The Head of Third-Party Logistics (3PL) will ensure on time delivery and pickups through 3rd Party Logistics providers as per agreed Service levels. You will also be managing 3rd party Logistics providers as required by and demand of delivery and pick up of Jumia shipments.

Responsibilities:

  • Formulate a set of SLAs and Processes for the 3rd Party Logistics providers as per the requirement and load from time to time.
  • Managing 3rd party Logistics providers as per SLAs
  • Managing cost of delivery through 3PL vendors
  • Partner with 3PL vendors to identify and resolve issues in their delivery processes to ensure best performance for Jumia deliveries.
  • Structure and conduct analysis on 3PL performance data available to monitor and track performance.
  • Monitoring the performance of all 3rd party service providers on processes related to customer experience in SCM like timely delivery, completion of data entry to ensure data availability as agreed, return pick up and any process related to a customer’s experience.
  • Manage 3PL vendor portfolio by:
  • Constantly monitoring and evaluating vendor performance relative to each other to decide volumes and coverage areas given to each vendor.
  • Constantly keep new service providers in the pipeline to enhance the benchmark of services to customer.
  • Regular audit of data on deliveries and return pickups.
  • Mitigate any likely risks in SCM Processes / Practices and Customer Experience.
  • Regular and consistent feedback activities / mechanisms to ascertain the services levels of 3rd Party Logistics providers and encourage improvements.
  • Reiterate on Values of Jumia at all levels.

Qualification & Experience:

  • 8+ years’ experience in Logistics managing 3rd party logistics partners.
  • Bachelor’s degree and/or equivalent work experience (an MBA will be a plus)
  • Strong analytical skills, managing and tracking KPI dashboards.
  • Customer Service/Account Management
  • Should have experience in SCM in online or offline retail formats / FMCG companies.
  • Should have experience in vendor management and have handled teams

We Offer 

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

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2). 3PL Regional Manager – South South

Location: Nigeria

Job Objective:

As Regional Manager – Third Part Logistics Partners, you will be responsible for 3PL engagement across all verticals (physical goods & OnDemand Services) within your scope of region with a key focus to improve operational excellence in the handling and delivery of packages through 3rd Party Logistics Partners as per agreed SLA. You will play an active role in the monitoring and tracking of queues performance and ensure to push where required for the timely delivery of packages by effective management of Hubs, Dispatch, and Reverse logistics.

Key Responsibilities:

  • Managing 3rd party Logistics providers as per SLAs
  • ​Managing cost of delivery through 3PL vendors.
  • ​Partner with 3PL vendors to identify and resolve issues in their delivery processes to ensure best performance for Jumia deliveries.
  • ​Structure and conduct analysis on 3PL performance data available to monitor and track performance.
  • ​Monitoring the performance of all 3rd party service providers on processes related to customer experience in SCM like timely delivery, completion of   data entry to ensure data availability as agreed, return pick up and any process related to a customer’s experience.
  • ​Manage 3PL vendor portfolio by:
  • ​Constantly monitoring and evaluating vendor performance relative to each other to decide volumes and coverage areas given to each vendor.
  • ​Constantly keep new service providers in the pipeline to enhance the benchmark of services to customer.
  • ​Regular audit of data on deliveries and return pickups.
  • ​Mitigate any likely risks in SCM Processes / Practices and Customer Experience.
  • ​Regular and consistent feedback activities / mechanisms to ascertain the services levels of 3rd Party Logistics providers and encourage improvements.
  • ​Reiterate on Values of Jumia at all levels.

Qualification & Experience:

  • A minimum of 5+ years’ experience in Logistics
  • ​Bachelor’s degree and/or equivalent work experience
  • ​Customer Service/Account Management
  • ​Should have experience in SCM in online or offline retail formats / FMCG companies.
  • ​Should have experience in vendor management and have handled teams

We Offer 

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

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3). HR Manager, Jumia Services

Location: Nigeria

Job Description

Reporting directly into the HR Director, As HR Manager for Jumia Services in Nigeria, reporting into both HR Director and CEO of Jumia Nigeria, your main responsibilities will be to manage all ~1,000 employees of our logistics team and transform HR to build & deliver the best experience of growth covering all aspects of recruiting, onboarding, social relations, training, retention, growth, office management and offboarding. Your responsibilities will  include, without being limited to:

  • Abiding by the highest standards of operations
    • Implement, administer, automate & scale HR policies & procedures (onboarding, contracts, internal policies, immigration, leave management, payroll, offboarding) in compliance with local regulation;
    • Manage compliance to all HR (safety, health, other) and labour topics for all Jumia companies;
    • Manage the HR & Admin team of JS (Jumia Services) on a daily basis and in their development.
  • Hiring and growing our unique talent base
  • Owning the work environment & culture of Jumia Services in Nigeria
    • Implement satisfaction/motivation barometers, measures and acts accordingly;
    • Suggest appropriate events to strengthen sense of belonging & fun in office;
    • Manage employee relations (social bodies, employee satisfaction, health and security);
    • Manage communication, culture and the office in general (IT, logistics, office initiatives, values dissemination, every-day life).
  • Coaching and advising the management team to support people development efforts

We Offer 

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Deadline: Not specified

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