Manager, Customer Contact Centre (Inbound) at Stanbic IBTC Bank

Nigeria

Company Info

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Title: Manager, Customer Contact Centre (Inbound)

Job ID: 80406208_80381669

Location: Ilupeju Industrial Avenue, Lagos

Business Segment: Consumer & High Net Worth Clients

Job Type: Full-time

Job Description

  • To ensure effective and efficient management of the Customer Care Centre – Inbound by providing first-line contact to customers/general public.

Qualifications

  • First Degree in any field.
  • Minimum of 6 years of experience

Personal Competencies:

  • Strong Leadership Qualities
  • Good verbal and written communication skills – sincere and articulate
  • Conflict Resolution Skills
  • Knowledge and Experience in Effective Service Delivery
  • Strong Influencing and Persuasive Skills.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online

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