Company Info
Large organization
200 + Employees
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Job Title: Manager, Relationship (ACB)
Location: Nigeria
Job Summary
- To effectively resolve customer complaints and complex queries.
- Ensuring a consistent and positive brand experience for Africa China Banking clients. This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.
Qualifications
- BSc in Social Science or related field.
- Master’s and Professional certifications can be an added advantage.
Experience:
- 1- 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
- Understanding of Stanbic IBTC’s products and services.
- Mandarin speaking.
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
Technical Competencies:
- Banking Process & Procedures
- Customer Understanding (Consumer Banking)
- Product Knowledge (Consumer Banking)
- Active Listening
- Query Resolution.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should Click here to apply online
