MTN Nigeria Latest Vacancies

Nigeria

Company Info

MTN Nigeria is part of the MTN Group, Africa\’s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year.

1). Manager – Mobile Advertising Operations, Enterprise Business

Location: Lagos

Job Identification: 1505
Job Category: MTN Level 3
Job Schedule:  Full time
Reports To: Senior Manager Mobile Advertising
Division: Enterprise Business

Description

  • Direct and coordinate MTN Mobile Advertising sales activities
  • Track and analyze sales statistics based on key quantitative metrics
  • Develop a healthy pipeline of mobile Ads sales opportunities enough to achieve business targets
  • Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedules
  • Develop and initiate plan to improve sales target and productivity
  • Identify, source, contract and manage sales partners to sell advertising space on behalf of MTN
  • Develop and coordinate the digital advertising sales contracts
  • Collaborate with clients to determine the goals of advertising projects and strategize plans to meet those goals
  • Consistently manage and oversee advertising campaigns to ensure they are engaging customers and bringing in results
  • Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
  • Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
  • Recommend changes in products, service, and policy by evaluating results and competitive developments.
  • Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
  • Evaluate emerging technologies in the advertising space and create growth strategies
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education

  • First Degree in Marketing, Business Administration, or related fields
  • Fluent in English.

Experience:

  • 6 – 13 years’ experience which includes:
  • 5 years of industry sales experience
  • Proven track record of executing multiple tasks in a result driven organization
  • Extremely strong verbal and written communication skills
  • High-level proficiency with MS Office programs
  • Self-starter, highly motivated to excel under minimal supervision.

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2). Senior Manager – Mobile Advertising, Enterprise Business

Location: Lagos

Job Identification Number: 1504
Job Schedule: Full time
Job Category: MTN Level 3H
Reports To: Chief Enterprise Business Officer
Division: Enterprise Business

Description

  • Develop, plan and execute mobile advertising business plan and strategy
  • Create mobile advertising service roadmap based on industry trends using owned and third-party inventories
  • Lead brainstorming sessions with team members to cultivate ideas for new advertising campaign concepts, new inventories and design elements
  • Consistently manage and oversee advertising campaigns to ensure they are engaging customers and bringing in results
  • Identify opportunities to drive value to existing and new customers across identified segments of the market
  • Develop a competitive pricing approach to generate agreed margins for propositions under the Mobile Ads category
  • Identify trends and insights and optimize customer spend and performance based on the insights
  • Oversee the design and content of an advertising campaign to ensure it meets the needs of the target audience
  • Collaborate with clients to determine the goals of advertising projects and strategizing plans to meet those goals
  • Identify critical conversion points and drop off points and optimize owned and 3rd party inventories
  • Evaluate emerging technologies in the advertising space and create growth strategies
  • Provide thought leadership and perspective for advertising where appropriate
  • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Requirements

Education:

  • First Degree in Marketing, Business Administration or any related discipline
  • MBA or Masters is an added advantage
  • Fluent in English

Experience:

  • 9 – 17 years’ experience which includes:
    • Manager track record of 6 years or more; with at least 4 years’ experience in telecommunications, digital marketing, digital product management, content management
    • Proven experience in digital marketing, particularly within the telecommunication industry
    • Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
    • Solid knowledge of marketing analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends, SEMRush, etc.)
    • Working knowledge of ad serving tools
    • Knowledge and strong Experience in Digital Advertising Business
    • Good B2B sales experience, Digital sales experience will be advantageous
    • Hands on experience in managing and implementing digital products and initiatives
    • Project Management experience will be advantageous
    • Deep understanding of the digital ecosystem, players, business models and industry related best practices
    • Understanding of emerging markets and trends
    • Abreast of global mind-set and best practice.

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3). Manager – Channel Development, Enterprise Business

Location: Lagos

Job Identification Number: 1512
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: General Manager Enterprise Sales
Division: Enterprise Business

Description

  • Drive revenue growth across Enterprise Business channel ecosystem
  • Drive value and innovation through the partner ecosystem based on shared functions between partnerships and channel management – contracting, partner on-boarding, governance and SLA management
  • Define KPIs and agree on SLAs with SME Sales Agencies (SSAs) and other retail outlets
  • Review compliance to SLAs by channel partners
  • Serve as a primary liaison between SSAs, Retail Outlets, Online Channel Partners and MTN internal teams
  • Ensure delivery of trainings to sales agents and Frontline sales  teams on MTN Enterprise products and solutions
  • Ensure sales agents are provided with tools-of-trade, branded T-shirts, Face caps, contract lines etc
  • Ensure creation of user accounts on Enterprise Partner Portal for SME Sales Agencies/Partners
  • Ensure creation of user accounts on SME App for SSAs’ field agents and Frontline Sales teams
  • Monitor and review sales performance across channel ecosystem
  • Provide periodic reports on sales and segmentation updates by field sales teams and Frontline teams across MTN retail outlets
  • Establish productive and professional relationships with all channel partners with the view to increase sales of Enterprise business Fixed, ICT and Mobile services in the assigned territories
  • Manage the implementation of sales commissions, incentives and recognitions/awards
  • Ensure working synergy between Channel Partners and Customer Support, Tele-sales, Finance, TP Ordering, Logistics and other internal units
  • Ensure Channel Partners support Enterprise Business promotional activities
  • Provide support to SSAs in order to ensure effectiveness of ordering process
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Requirements

Education:

  • Minimum of University Degree in any related discipline
  • Masters degree in Business Administration will be an added advantage
  • Fluent in English.

Experience:

  • 6 – 13 years’ experience which includes:
    • Minimum 5 years in a sales role
    • Prior experience managing indirect channels sales operation within telecommunications and or FMCG sector
    • Good knowledge of business and data analytics
    • Proven written and oral communication skill

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4). Specialist – Customer Value Management Operations, Commercial

Location: Lagos

Job Identification: 1515
Job Category: MTN Level 2
Job Schedule:  Full time
Reports To: Manager Customer Value Management
Division: MoMo Payment Service Bank

Description

  • Configure & implement CVM & BTL campaigns
  • Monitor and track campaign performance over campaign lifecycle
  • Manage the execution of Campaign Management calendar
  • Utilize both inbound and outbound campaign management platforms for the purpose of campaign execution, deployment and evaluation
  • Perform test & UATs for the new BTL offers
  • Responsible for developing and executing Below The Line campaigns with the aim of generating incremental revenue and reducing churn on the network
  • Manage the implementation and tracking of marketing campaigns
  • Write, edit and proofread campaign scripts to ensure the best and effective marketing communication is achieved to drive campaign uptake and improved campaign success rate
  • Analyze outbound and inbound campaign results and propose recommendations to the business based on campaign performance
  • Take ownership of the Go to market process, ensuring all processes and customer journeys are designed and followed
  • Design monthly campaign calendar and campaign plan for execution ensuring timelines are met and targeting is in line with strategy
  • Manage the Campaign Management systems and channels
  • Perform Customer Lifecycle Management activities that translate into elongated customer life cycle based on CVM requirements
  • Demonstrate broad understanding of campaign management systems & channels for better performance of MoMoPSB’s BTL activities
  • Interface with segment managers to understand their campaign needs and reflection on the campaigns’ plan
  • Liaise with Product development team to contribute to development of product features and solutions leveraging customer data and trends
  • Liaise with vendors responsible for managing systems/tools/capabilities within CVM for campaign management
  • Contribute and participate in campaign idea generation meetings.

Requirements

Education:

  • First Degree in any related discipline
  • Fluent in English.

Experience:

  • 3 – 7 Years’ experience including:
    • Experience in Database in telecommunications or financial services industry
    • Experience in developing test design, significance testing, establishing error ranges, and key success metrics.
    • Expertise in experimental test design
    • Experience with major campaign management platform(s) within telecoms or financial services industry
    • Demonstrable reporting & analytical skills
    • Proven understanding of customer data analysis

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5). Senior Specialist – ICT Segment Management, Enterprise Business

Location: Lagos

Description

  • Understand the ICT business use cases, technical merits and value propositions, identifying gaps and opportunities, and putting in place strategies to address, win and deploy ICT solutions that drive alignment with the service offerings.
  • Employ solution selling methodologies to influence within the customer organization and drive customer requirements and market needs into actionable goals.
  • Drive perceived leadership in the market by partnering with marketing teams to develop narratives, marketing plans and key collateral around ICT solutions
  • Drive clear competitive differentiation and influence ICT ecosystem to drive faster adoption of key technologies.
  • Ensure crisp and timely execution by working together with stakeholders in the field and with ICT ecosystem partners/end-users.
  • Ensure success in achieving key ICT segment business objectives by leading, influencing broad cross-functional teams in collaborative team environment, within and other business units and partner teams, coordinating the right resources to get the job done.
  • Participate in planning, definition, and high-level design of a solution; explore architectural alternatives, aid team in identifying technologies and making architectural decisions.
  • Participate in release preparation and planning to determine the necessary architectural improvements according to the architecture roadmap.

Education

  • First Degree in IT / Engineering or a related discipline
  • Fluent in English

Experience:

  • 6 – 13 years of experience which includes:
  • 6+ years of Telecom/communication industry experience, particularly in relation with Cloud, Cybersecurity and/or IoT space
  • Prior product management and/or segment management experience
  • Experience with the following licenses will be highly valuable:
  • AWS — CLOUD PRACTITIONER
  • Azure — MICROSOFT C. AZURE FUNDAMENTALS
  • Google Cloud, Huawei, SAP, Cisco, Cisco Meraki, Aruba, Nokia Nuage Network, Juniper and TI Management.

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6). Senior Manager – Segment Management, Enterprise Business

Location: Lagos

Job Description

  • Develop and execute strategic marketing plan and programs to achieve set targets for profitability, revenue, value and market share, retention churn, etc.  (short-term and long-term)
  • Implement market growth strategy in conjunction with Product Development Managers, Enterprise Business Sales and other stakeholders
  • Standardize sales proposals by segment/vertical
  • Create and maintain universal lead database of all business inclusive of new entrants into the market
  • Create sales presentations and lead webinars with prospective clients
  • Support with the execution of sales campaign initiatives
  • Facilitate EB Product sales to ensure upselling – cross selling within existing account to increase share of wallet
  • Define market needs based on relevant value proposition packages for the Enterprise Segment market
  • Analyze relevant metrics and measures to routinely monitor progress against set targets.
  • Demonstrate in-depth industry/sector and sales research knowledge required to build new account acquisition growth
  • Identify and develop target list of prospective clients and partners
  • Develop strategy for promotional propositions to acquire new customers and stimulate usage amongst existing customers
  • Identify and analyze new and emerging trends and understand their impact on needs for the future
  • Develop and execute segment specific promotions to achieve specific market objectives
  • Define and prioritize customer segment data and customer intelligence requirements.
  • Identify, analyze and facilitate business growth through alliances and association marketing approaches.
  • Utilize strategic marketing mix and channel options to deliver marketing offers to target markets (strategic alliances, bundling, augmented product)
  • Lead and facilitate the discussion and negotiation of strategic issues with the senior leadership team across the organization and provide high-level strategic advice and guidance that relates to the segment.
  • Customize and differentiate MTN Business product and service offerings in the market
  • Design customers lifecycle extension plan to take advantage of market opportunities
  • Initiate and interpret research as it concerns the Enterprise Segment market
  • Assess market-based segmentation in the segment strategy development process (apply needs-based segmentation)
  • Direct customer insight and market intelligence
  • Develop detailed understanding of customer segment needs, behavior, attitudes, and buyer values
  • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education

  • First Degree in Marketing, Business Administration, or any relevant discipline
  • Master’s in Business Administration is advantageous
  • Fluent in English

Experience:
9 – 17 years’ experience which includes:

  • Manager track record of 3 years or more; with at least 3 years in relevant sector/industry
  • Minimum of 5 years proven track record in business sales, planning, execution and leading new business strategies.
  • Proven conversion rate of winning new business opportunities
  • Worked across diverse cultures and geographies advantageous
  • Experience in marketing, strategy development and implementation
  • Relevant experience in Business Development

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7). Manager – Device Logistics and Support, Fixed Broadband

Location: Lagos

Description

  • Develop and execute plans for sustainable partner growth and development relationships
  • Coordinate partner activities to ensure product availability across the market
  • Develop strategies for effective market penetration based on constant co-creation with partners
  • Generate periodic assessment reports on device quality and effectiveness
  • Develop and execute plans for sustainable device availability and inventory stocking
  • Develop strategies for effective market penetration based on co-creation initiatives
  • Generate periodic assessment reports for channel performance review on device availability
  • Liaise with sales channel management to identify and attend to specific distributor/channel needs, and resolve problems
  • Drive the adoption of New Growth Opportunities for the Business within the Trade Channels
  • Manage the development of relevant Visibility solutions to support Sales and Marketing Programs
  • Execute strategies to optimize channel performance based on assessments and reports
  • Ensure full understanding of the telecommunication industry (Global and Local) trends and developments in order to assess the strategic technology and regulatory impact on MTNN’s current and future business.
  • Establish processes and standards for impact assessment, and evaluation of systems and technologies with regards to customer experience
  • Management of stock and logistics distribution, Tech specifications
  • Create device return process and policy. Responsible for device support and management processes
  • Create and manage technical device support structure for customers
  • Ensure all devices remain OEM supported and organize SWAPs with commercial teams for customers with end of life devices
  • Ensure consistent engagement with NWG to align on optimal network performance of devices
  • Develop the framework for technical and commercial knowledge transfer and establish same as a key component of the employee performance management system within the Channel Development Unit.
  • Provide leadership and direction in the operations, leading team to deliver on respective business targets and improve overall performance of the department.
  • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Requirements
Education:

  • First Degree in Engineering, Social Sciences or any relevant discipline
  • Fluent in English.

Experience:

  • 6 – 13 years’ experience which includes:
    • Manager track record of 2 years or more; with at least 3 years in relevant sector/industry
    • Worked across diverse cultures and geographies advantageous
    • Prior Sales and Marketing Experience (ideally in distribution)

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8). Coordinator – Device Logistics and Support, Fixed Broadband

Location: Lagos

Job Description

  • Manage device quality surveys and ensure end-to-end tracking of device availability at the channels
  • Develop and continuously update device allocation/availability plan by channel, cycle and quarter
  • Align with sales teams to ensure consistent sales activities to drive uptake
  • Engage the regions to follow up on device allocation requirements, swaps, returns etc.
  • Track channel device performance to target/allocation
  • Execute on all periodic device related initiatives
  • Manage relationship with NWK,MKT,IT and other service providers
  • Ensure optimal customer experience on all broadband devices
  • Develop on-ground feedback and survey mechanism with broadband  customers
  • Work with regional field sales staff in the area of logistics and planning to undertake effective sales activities
  • Work with marketing, IT, and NWK to ensure device quality management

Education

  • First Degree in Social Sciences or Engineering
  • Fluent in English.

Experience:
3 – 7 years’ experience which includes:

  • Experience in project planning, engineering, sales/marketing or related function
  • Proficiency in Microsoft Office Tools (Word, PowerPoint and Excel)
  • Telecoms experience would be an advantage
  • Experience working in a medium organization.

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9). Senior Specialist – ICT Product Category, Enterprise Business Unit

Location: Lagos

Description

  • Participate in planning, definition, and high-level design of a solution; explore architectural alternatives, aid team in identifying technologies and making architectural decisions.
  • Participate in release preparation and planning to determine the necessary architectural improvements according to the architecture roadmap.
  • Act as the application(s) functional expert by providing expertise in the business process supported by the application(s)
  • Provide detailed definition on how the applications will support business requirements.
  • Conduct impact analyses of business requirements on the system.
  • Work with Application Technical Architects in defining software/hardware requirements and in planning and delivering architecture.
  • Serve as process expert/coach for the team’s owned standard deliverables – optimize for the supported clients.
  • Participate in release preparation and planning to determine the necessary architectural improvements according to the architecture roadmap.
  • Designing and enforcing architectural standards
  • Synchronize architectural solution and resolve architectural differences and interdependencies within different verticals.
  • Identifying new IoT opportunities and selling directly to customers
  • Support creation of platform design, build and deployments
  • Support methods adoption and act as experts in how to create deliverables most cost effectively
  • Developing a good understanding of the customer needs, products, and vertical market
  • Managing the relationship with key customers to deliver ongoing growth of connections, revenue and retention.
  • Work collaboratively with the customer to develop Business Requirements.
  • Facilitate sharing of best practices – identify and drive productivity improvements.
  • Evaluate and provide detailed technical feasibility study of IoT platform suppliers/vendors.

Requirements
Education:

  • First Degree in IT / Engineering or related discipline
  • Fluent in English.

Experience:

  • 6-13 years’ experience which includes:
  • Minimum 5-6 years of proven hands-on experience in IoT Platform development and deployment in a CDI/DevOps based environment.
  • 5+ years of strong experience owning and delivering products
  • Background that comprises both solid business understanding as well as high level understanding of high-quality product delivery
  • Proficiency in cloud-native development & deployments and web services technologies (e.g. REST, JSON, XML, SOAP, HTML5, etc.).
  • Proven experience with RDMS and NO-SQL such as: Oracle, MS SQL, PostgreSQL, Cassandra, MongoDB.
  • Experience in solution selling/outcome-based sales.
  • Understanding of IoT or communications technology in an enterprise setting
  • Knowledge of fundamental elements of IoT systems and have the skills needed to design and build E2E system propositions
  • Understanding of IoT system vulnerabilities and how to secure IoT devices, and the networks they use to communicate, against malicious attacks
  • Proven experience in developing & deploying large-scale enterprise backend & frontend software systems & web applications.

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10). Senior Specialist – ICT Product Category, Enterprise Business Unit

Location: Lagos

Description

  • Participate in planning, definition, and high-level design of a solution; explore architectural alternatives, aid team in identifying technologies and making architectural decisions.
  • Participate in release preparation and planning to determine the necessary architectural improvements according to the architecture roadmap.
  • Act as the application(s) functional expert by providing expertise in the business process supported by the application(s)
  • Provide detailed definition on how the applications will support business requirements.
  • Conduct impact analyses of business requirements on the system.
  • Work with Application Technical Architects in defining software/hardware requirements and in planning and delivering architecture.
  • Serve as process expert/coach for the team’s owned standard deliverables – optimize for the supported clients.
  • Participate in release preparation and planning to determine the necessary architectural improvements according to the architecture roadmap.
  • Designing and enforcing architectural standards
  • Synchronize architectural solution and resolve architectural differences and interdependencies within different verticals.
  • Identifying new IoT opportunities and selling directly to customers
  • Support creation of platform design, build and deployments
  • Support methods adoption and act as experts in how to create deliverables most cost effectively
  • Developing a good understanding of the customer needs, products, and vertical market
  • Managing the relationship with key customers to deliver ongoing growth of connections, revenue and retention.
  • Work collaboratively with the customer to develop Business Requirements.
  • Facilitate sharing of best practices – identify and drive productivity improvements.
  • Evaluate and provide detailed technical feasibility study of IoT platform suppliers/vendors.

Requirements
Education:

  • First Degree in IT / Engineering or related discipline
  • Fluent in English.

Experience:

  • 6-13 years’ experience which includes:
  • Minimum 5-6 years of proven hands-on experience in IoT Platform development and deployment in a CDI/DevOps based environment.
  • 5+ years of strong experience owning and delivering products
  • Background that comprises both solid business understanding as well as high level understanding of high-quality product delivery
  • Proficiency in cloud-native development & deployments and web services technologies (e.g. REST, JSON, XML, SOAP, HTML5, etc.).
  • Proven experience with RDMS and NO-SQL such as: Oracle, MS SQL, PostgreSQL, Cassandra, MongoDB.
  • Experience in solution selling/outcome-based sales.
  • Understanding of IoT or communications technology in an enterprise setting
  • Knowledge of fundamental elements of IoT systems and have the skills needed to design and build E2E system propositions
  • Understanding of IoT system vulnerabilities and how to secure IoT devices, and the networks they use to communicate, against malicious attacks
  • Proven experience in developing & deploying large-scale enterprise backend & frontend software systems & web applications.

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11). Analyst – Fiber Sales Development, Fixed Broadband

Location: Lagos

Description

  • Develop and continuously update robust FTTH sales plan by channel, cycle and quarter
  • Align with sales teams to ensure consistent sales activities in existing estates/locations
  • Drive for optima visibility in all existing estates and market clusters
  • Design, plan and manage trade and outdoor visibility surveys and ensure end-to-end tracking of merchandising and visibility items.
  • Engage the regions to follow up on implementation of FTTH update projects and initiatives
  • Evaluate performance measures against FTTH sales and subscriber objectives
  • Execute on all periodic FTTH sales initiatives
  • Work with external agencies in the area of logistics and planning to undertake street visibility evaluation projects
  • Ensure optimal customer experience for all FTTH customers
  • Develop on ground feedback and survey mechanism with FTTH customers

Education

  • First Degree in Social Sciences or Engineering
  • Fluent in English

Experience:

  • 3 – 7 years of experience which includes:
  • Experience in project planning, sales/marketing or related function
  • Proficiency in Microsoft Office Tools (Word, PowerPoint and Excel)
  • Telecoms experience would be an advantage
  • Experience working in a medium organization.

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12). Senior Manager – Fiber Sales Development, Fixed Broadband

Location: Lagos

Job Description

  • Drive the adoption of New Growth Opportunities for the Business within the Fibre service segment
  • Defining and driving sales strategy and execution for fibre business nationwide, expanding presence in each region
  • Create strategic partnerships and relationships with state government – on partnership with enterprise business team, estate developers and articulate short to long terms plans that ensure fiber rollout is aligned with nationwide demand as well as business expectations
  • Manage the performance measurement and monitoring of Fibre broadband propositions/promotion/activity to ensure that it adheres to business plan and provide feedback to senior management as requested
  • Develop competitive broadband strategies for MTN Broadband product plans, solutions and value propositions
  • Review feasibility assumptions used versus actual behavior in market after launch of product, promotion or activity
  • Ensure integrity of broadband financial modeling projects
  • Ensure quality assurance for all business plans, product analysis and data generated for reporting
  • Review and assess competitive price reactions scenarios
  • Manage ad hoc projects as directed by GM/COO
  • Establish a commercial footprint for various channels that shadow the network roll-out
  • Execute strategies for effective market penetration based on existing channels
  • Execute strategies to optimize channel performance based on assessments and reports
  • Oversee the initiation and management of sales activation at identified key retail points
  • Ensure trade programmes meet business objectives and trade channels requirements
  • Manage the development of relevant Visibility solutions to support Sales and Marketing Programs
  • Track performance and drive initial uptake within each fiber cluster
  • Ensure consistent competitive advantage in pricing and quality
  • Determine and manage the development of new capabilities and resources to enhance the deployment of solutions and services in the fibre segment
  • Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Requirements
Education:

  • First Degree in Marketing, Engineering, Business Management or related discipline
  • A Master’s Degree, preferably an MBA will be an advantage
  • Fluent in English

Experience:
9 – 17 years’ experience which includes:

  • Manager track record of 5 years or more; with at least 3 years in relevant sector/industry
  • 3 years’ experience in business performance reporting, financial analysis and business development
  • Worked across diverse cultures and geographies advantageous

Deadline: Not specified

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