NI – IT Manager – Jumia at Jumia

Jumia – Established in 2012, Jumia stands as the foremost pan-African e-commerce platform. Our overarching mission revolves around enhancing the quality of everyday life in Africa through the strategic utilization of technology. By providing innovative, convenient, and cost-effective online services to consumers, we aim to not only meet their needs but also facilitate the growth of businesses utilizing our platform to connect with and serve their customers.

Title: NI – IT Manager – Jumia

Location: Yaba, Lagos

Employment Type: Full-time

About the Job

• You will have the chance to integrate our amazing IT Support team that is responsible for supporting all our internal users daily. From laptop maintenance to troubleshooting, onboardings & offboarding, Google Workspace, SSO, and Endpoints.

Your responsibilities

• Management of local Endpoints for MDM and EDR.
• Follow up on outstanding IT related requests and ensure resolution within established SLA in the ticket platform.
• Manage and monitor internal assets to ensure accurate inventory records.
• Onboarding and Offboarding procedures.
• Report RMA’s and Warranties.
• Manage OS Imaging and Configuration for Linux, MacOS and Windows.
• Support for VoIP systems.
• Other common IT Support duties.

What we are Looking for

• Higher education in either IT or equivalent
• Minimum 4-year work experience in computer technical support functions.
• Good technical knowledge in the areas of hardware, operating systems (Windows, Mac, and Linux) and Networks TCP / IP.
• Excellent communication skills and taste for contact with the end user.
• Knowledge and experience on Google Workspace, Okta, Microsoft, Xcally, Zendesk and Endpoint platforms is a plus.
• Good interpersonal skills and taste for teamwork.
• Good analytical ability, organization, and planning.
• Outstanding troubleshooting

Skills:

• Knowledge of customer service principles and practices
• Proficiency in English, both written and verbal, clearly and accurately.

Deadline: 28th July, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online