Old Mutual Latest Recruitment

Nigeria

Company Info

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.

1). Senior Claims Administrator (General Insurance)

Job Requisition ID: JR-29581

Location: Lagos

Employment Type: Full time

Job Description

  • Individually accountable to provide immediate response to administrative requirements in accordance with SLA parameters, in a processing environment.
  • A Senior Claims Administrator is fully multi-skilled across products and processes, and has extensive relevant experience

Responsibilities

  • Follows standardised processes and provides administrative support in line with normal business functioning.
  • Delivers on daily production standards and adheres to service and quality standards.
  • Provides direct service to customers and intermediates.
  • Responds to immediate requirements within procedure.
  • Uses standard administrative techniques to co ordinate own work.
  • Product and process knowledge in different areas may differ but basic skills remain the same.
  • May act as mentor to less experienced Administrators.
  • Fully multi-skilled across products and processes.
  • Has extensive, relevant experience.
  • Often acts as a resource for less experienced staff.

Key Result Areas
Personal Effectiveness:

  • Accountable for service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality.
  • Makes increased contributions/effort in broadening individual skills.
  • Collaborates effectively with others to achieve personal results.
  • Accepts and lives the company values.

Coaching:

  • May act as mentor to less experienced administrators.

Documentation Processing:

  • Follows standardised processes and provides administrative support in line with normal business functioning.
  • Provides direct service to customers and intermediaries.
  • Responds to immediate administrative requirements within procedure.
  • Follows standardised processes and provides administrative support in line with normal business functioning.
  • Delivers on daily production standards.
  • Uses standard administrative techniques to coordinate own work.

Relationship Building:

  • Establishes and maintains relationships with internal stakeholders.
  • Builds and manages internal/external relationships.
  • Manage internal/external Customer Complaints.

Quality Assurance:

  • Performs quality checks on own work.
  • Adheres to service and quality standards.

Qualifications and Experience

  • A First Degree or its equivalent in a relevant field
  • Minimum of 8 working years in General Insurance underwriting or claims administration
  • Chartered Insurance certification would be an added advantage
  • Excellent communication skills (verbal and written)
  • Very good interpersonal skills
  • Good knowledge of MS packages (Word, Excel, etc.).

Application Closing Date
27th September, 2022.

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2). Learning Facilitator (Retail)

Job Requisition ID: JR-29952
Location: Lagos
Employment Type: Full time

Key Focus

  • This role facilitates and assists with delivery, design, development and assessment of learning interventions.
  • The incumbent is individually accountable for achieving results through own efforts.

Job Description

  • A facilitator with an adequate level of skill and knowledge regarding learning.
  • Facilitates Learning interventions.
  • Assists with the design and implementation of learning interventions.
  • Customises and/or updates existing learning material based on business needs.
  • Assists with Learning Assessments.
  • Reports on the strengths and shortcomings of the learning events.
  • Assists with the improvement of learning Interventions when and if required.
  • Performs general learning administration.
  • Resolves queries about process issues relating to Learning practices.
  • Provides process support on HR issues as part of a segment/business unit Learning team, or a centralised Learning area.
  • Deals with personal and sensitive information that always necessitates confidentiality.
  • Reports on the strengths and shortcomings of the learning events.
  • Improves learning Interventions when and if required.

Key Result Areas
Learning Delivery:

  • Conducts knowledge/skills assessment for each learning intervention, including formative and summative assessments.
  • Ensures all related learning data is captured.
  • Ensures all processes related to Learning interventions are completed.
  • Manages and reports on all learning data.
  • Facilitates formal, informal, standardized, and customized learning interventions.
  • Facilitates Financial Education delivery/Engagements

Data Analysis:

  • Compile HC data and metrics from the human resource information system (HRIS)
  • Work extensively with data and gather essential insights that drive business administration decisions
  • Prepare reports of data results and present finding to the team
  • working with cutting-edge technological tools to provide thorough data analysis and assisting senior HR professionals in crucial decision-making

Human Capital Administration:

  • Resolves queries about process issues relating to Human capital practices.
  • Performs general Human capital and learning administration.
  • Deals with personal and sensitive information that necessitates confidentiality at all times.

Personal Effectiveness:

  • Accountable for service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of three (3) months.
  • Makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve personal results.
  • Accepts and lives the company values.

Learning Effectiveness:

  • Analyses trends related to learning evaluation, effectiveness and quality of the learning intervention.
  • Reports on the strengths and shortcomings of the learning interventions and recommends improvements.
  • Provides stakeholder feedback or reports on learning intervention as required.
  • Learning Design:
  • Assists with training needs analysis for specified areas.
  • Assist with the development and/or adaptation of existing learning material.
  • Obtains quality approval for learning material prior to formal implementation.

Qualifications and Experience

  • A First Degree or its equivalent
  • Relevant Learning certification
  • Excellent communication skills (verbal and written)
  • Interpersonal and time management skills
  • Good knowledge of MS packages (Especially MS Word, MS Excel and Outlook)
  • HR related study or experience of 3 years is an added advantage.

Application Closing Date
28th September, 2022.

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3). Human Capital Business Partner

Job Requisition ID: JR-29830
Location: Lagos
Employment Type: Full-time

Job Description
Key Focus:

  • Provides Human Capital Consulting services to line management and ensures that effective Human Capital Management policies and practices are adhered to in support of the strategic direction of the business.
  • Incumbent will champion the implementation of change initiatives, organisational development effectiveness, and employee engagement initiatives.

Key Result Areas

  • Deploys the Human Capital Calendar, consults in key areas of Human Capital such as Talent Management, Employee Relations, Organisational Design, Compliance, Recruitment and Selection
  • Supports efficient and effective BU Transformation through the delivery of change.
  • Designs and implements change management plans to support business initiatives
  • Advises and supports employees in understanding Human Capital practices, policies and services
  • Takes accountability for quality in the Human Capital value chain / processes and controls.
  • Analyses HC data and provides recommendations for interventions and improvements that will enhance people performance.
  • Implements organisational development, effectiveness and employee engagement initiatives when required.
  • Drives employee engagement plans and advises line managers on employee engagement at all levels to align with Old Mutual culture priorities and associated change management initiatives.
  • Supports and coaches line managers on HC and employee relations matters.
  • Contributes to a high-performance culture and disciplined execution in the HC team and the business.
  • Adheres to HR governance and controls

Qualifications and Experience

  • Degree in Social Sciences or equivalent; Human Resources Management is an advantage
  • At least five (5) years’ experience as a Human Capital Generalist
  • Professional HR Certification is required
  • Demonstratable experience in change management essential
  • Good Analytical and organizational skills.
  • Good knowledge of Microsoft office suite

Competencies:

  • Collaboration (Relating)
  • Customer First
  • Aligning culture
  • Execution
  • Innovation (Perspective)
  • Leading with Influence

Deadline: 26th September, 2022.

How to Apply: Interested and qualified candidates should:

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