Company Info
FoodCourt is a revolutionary food-tech company on a mission to make good food accessible, on demand to everyone. Our values include innovation, customer satisfaction, and teamwork.
FoodCourt is a revolutionary food-tech company on a mission to make good food accessible, on demand to everyone. Our values include innovation, customer satisfaction, and teamwork.
We are recruiting to fill the position below:
Job Title: Operations Officer
Location: Lagos
Employment Type: Full-time
Job Summary
- The Operations Officer supports the day-to-day running of restaurant operations to ensure seamless service delivery, efficient resource utilization, and compliance with quality and safety standards.
- This role involves coordination across departments—kitchen, service, inventory, and maintenance—to drive operational efficiency, customer satisfaction, and business growth.
- The Operations Officer plays a key role in translating strategy into daily execution on the ground.
Key Responsibilities
Daily Restaurant Operations:
- Supervise and support front-of-house (FOH) and back-of-house (BOH) teams during service hours.
- Ensure smooth flow of operations during opening, peak periods, and closing.
- Monitor food preparation, order turnaround time, cleanliness, and service quality.
- Resolve guest complaints promptly and professionally.
Staff Coordination & Support:
- Assist in organizing staff rosters and shift allocations.
- Ensure team adherence to standard operating procedures (SOPs), hygiene, and dress code.
- Coordinate staff briefings, pre-shift meetings, and post-shift reviews as needed.
- Support onboarding and on-the-job training for new staff.
Inventory & Supply Oversight:
- Collaborate with the Inventory Officer to ensure stock levels meet operational needs.
- Track and report wastage or misuse of inventory items.
- Verify proper storage and handling of stock to minimize spoilage.
Facility & Equipment Monitoring:
- Inspect the premises regularly to ensure cleanliness, safety, and proper functioning of facilities.
- Report equipment faults and follow up on repairs or replacements.
- Ensure compliance with environmental health and safety regulations.
Documentation & Reporting:
- Maintain daily operational logs and shift handover notes.
- Generate basic reports on sales trends, customer feedback, and staff performance.
- Support audits, inspections, and management reviews with relevant documentation.
Cost & Efficiency Control:
- Recommend process improvements to reduce operational costs.
- Identify and minimize bottlenecks in kitchen or service operations.
- Monitor energy, water, and consumable usage to ensure efficiency.
Customer Experience:
- Ensure excellent guest service standards are maintained at all times.
- Monitor table turnover, wait times, and dining experience.
- Act as a floor liaison during busy hours to support guest relations.
Required Qualifications and Experience
- OND / HND / B.Sc. in Hospitality Management, Business Administration, or related field.
- 2+ years in an operational role within a restaurant, café, hotel, or quick service outlet.
- Strong leadership and organizational skills
- Excellent communication and interpersonal abilities
- Attention to detail and proactive problem-solving
- Ability to manage pressure and multitask effectively
- Basic understanding of health and food safety regulations
- Customer service orientation with a hands-on attitude.
Application Closing Date
16th May, 2025.
How to Apply
Interested and qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the mail.