Order Fulfillment Officer at Raya Distribution Nigeria

Raya Distribution Nigeria is a company that operates in the distribution and Retail sectors, providing a range of services such as distribution, Retail, After Sales and logistics solutions. They are part of the larger Raya Holding for Financial Investments, which is based in Egypt and operates in multiple sectors including information technology, consumer electronics, and logistics.

Job Title: Order Fulfillment Officer

Location: Ikeja, Lagos

Employment Type: Full-time

Key Responsibilities

• Manage end-to-end operations for order processing, packaging, and delivery confirmation of orders to customers
• Maintain high payment-on-delivery success rate through effective coordination with delivery partners and customers
• Oversee inventory returns and quality management across multiple product categories
• Coordinate with warehouse team to ensure efficient storage and retrieval of products
• Maintain accurate inventory records for returns and repairs and conduct regular audits
• Coordinate the repairs and returns of products to customers.
• Manage relationships with delivery partners and courier services to ensure delivery of products as requested by customers and handle delivery exceptions.
• Implement and maintain quality control processes
• Generate regular reports on order fulfillment KPIs and performance metrics.

Required Qualifications

• Candidates should possess a Bachelor’s Degree
• 3+ years’ experience in e-commerce order fulfillment or related field
• Strong understanding of inventory management systems
• Excellent analytical and problem-solving skills
• Proficient in Microsoft Excel and inventory management software
• Strong communication and interpersonal skills
• Customer Interaction Experience
• Knowledge of ERP systems.
• Previous experience with payment-on-delivery operations.
• Strong customer service skills.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.