Receptionist and Guest Experience Expert at Lifestyle Boutique Apartment

We are a luxury lifestyle boutique apartment located in the heart of Omole Estate, Phase 1. featuring a Conference room, an intimate Guest and Guest visitors only bar, and sixteen exceptionally designed Apartments with High Speed Fibre Optic Internet, Smart TV (Netflix), creating a unique experience for Guest.

Job Title: Receptionist and Guest Experience Expert

Location: Ojodu, Lagos

Employment Type: Full-time

Job Description

• As a Receptionist and Guest Experience Expert, your primary responsibility will be to provide courteous and memorable experience that is unique to all our guest.
• You will be expected to greet guests in a warm and friendly manner and be a true ambassador for excellent service that guide guest through their entire stay, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone, the receptionist and Guest Experience Expert makes transaction feel like part of the experience.

Responsibilities

• Creating a safe work place
• Delivering a fast and efficient check-in and check-out service and ensuring that all guest requests are handled in a polite and efficient manner
• Assisting with rooming and delivering in-apartment amenities, escorting guests to their apartments and providing an overview of the room features, including in-room technology
• Maintaining guests’ profiles updated to have an accurate source of information regarding their needs and preferences
• Coordinating our guest services on a daily basis, such as pre-arrival emails, personalised guest experiences, apartment inspections, special apartment setups, amenities coordination, follow-up during their stay, post-stay follow-up, etc.
• Maintaining a constant knowledge of the area, including restaurants, bars, galleries, exhibitions, concerts, shops, etc. You should have an up-to-date database of the trendiest establishments in the city and be able to suggest to our Guest the most elite recommendations and provide exclusive reservations
• Efficiently dealing with all administrative tasks of the Front of House, ensuring the accuracy of guest accounts and invoicing/debiting of guests’ debit cards and cash handling
• Being an ambassador and making sure that the good neighbourhood policies are considered and respected by our guests.
• Assist other departments, as necessary
• Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Requirements

• Experience in a similar role in the hotel industry or luxury guest services or customer focused environment beneficial but not essential
• Customer service skills with excellent communication and interpersonal abilities
• Strong problem-solving skills and ability to remain calm under pressure
• A team player with a motivational spirit, highly appreciated to achieve a high level of service
• English language skills are much appreciated
• A self-starter who is creative, highly driven, and results-oriented with the ability to be proactive and reactive to both anticipated and sudden changes
• A high level of personal integrity and confidentiality
• A willingness to have a flexible working pattern to fit in with the needs of the business
• A friendly and positive can-do attitude with strong teamwork skills
• Proficiency in the use of Microsoft Office.
• Preferably Female
• Proximity to Ojodu or willingness to relocate or renumeration plus accomodation

Salary

• N60,000 – N100,000 / Month.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should send their CV with Cover letter to: [email protected] using the Job Title as the subject of the mail.

Note: Ensure Cv and Cover letters are in PDF format as non- PDF CV will be deleted.