Company Info
Mid sized business
1 to 50 Employees
Efezi Southsea Nigeria Limited - Our client, a newly built 30-room Hotel located in Ikotun area of Lagos, is recruiting to fill the position:
Efezi Southsea Nigeria Limited – Our client, a newly built 30-room Hotel located in Ikotun area of Lagos, is recruiting to fill the position:
Job Title: Receptionist (Male or Female)
Location: Ikotun, Lagos
Job Summary
- The Hotel Receptionist is the first point of contact for guests and plays a vital role in creating a positive first impression. This position involves managing the front desk, handling guest inquiries, and ensuring smooth check-in and check-out processes. The receptionist provides excellent customer service and ensures that guests have an enjoyable and comfortable stay.
Key Responsibilities
Guest Services:
- Greet guests warmly upon arrival and assist with the check-in process.
- Provide information about the hotel, local attractions, and amenities.
- Address guest inquiries, requests, and complaints professionally and efficiently.
Reservations Management:
- Process bookings, cancellations, and modifications in the hotel reservation system.
- Confirm guest details and ensure special requests are documented.
- Coordinate with other departments to prepare for guest arrivals (e.g., housekeeping, concierge).
Check-In and Check-Out Procedures:
- Ensure accurate documentation and verification during check-in and check-out.
- Handle payment transactions, including cash, credit cards, and billing to accounts.
- Manage room keys and ensure proper security protocols are followed.
Communication:
- Answer phone calls and respond to emails promptly and professionally.
- Relay messages to guests or staff as required.
- Maintain effective communication with other departments to ensure guest needs are met.
Administrative Tasks:
- Maintain accurate records of guest information, bookings, and financial transactions.
- Prepare daily reports for management.
- Monitor and manage the lobby area, ensuring it remains welcoming and clean.
Problem Solving:
- Resolve guest issues or escalate them to the appropriate manager.
- Manage situations such as overbooking or late arrivals effectively and with empathy.
Requirements
- Interested candidates should possess an HND in relevant fields with 3 years work experience.
Application Closing Date
23rd January, 2025.
How to Apply: Interested and qualified candidates should send their Applications to: [email protected] using the job title as the subject of the mail.
Note: The candidate must be a resident of the Ikotun area and its environs.
Apply for an Exciting Opportunity to Win Something Big – Click Here
Apply for an Exciting Opportunity to Win Something Big – Click Here