Company Info

Mid sized business

1 to 50 Employees

Elizabeth Maddeux provides a range of human resources solutions designed to empower your workforce, enhance technical proficiency

Elizabeth Maddeux provides a range of human resources solutions designed to empower your workforce, enhance technical proficiency, refine soft skills, and accelerateorganizational growth for better impacts by enhancing organizational dynamics through a well-rounded and robust human resource intervention.

Job Title: Receptionist

Location: Abuja (FCT)

Employment Type: Full-time

Job Summary

  • The Receptionist serves as the first point of contact for guests, ensuring a warm and welcoming experience.
  • This role involves managing reservations, handling guest inquiries, and coordinating front desk activities to maintain high service standards.
  • The Receptionist plays a crucial role in enhancing guest satisfaction and ensuring smooth hotel operations.

Key Responsibilities

  • Greet guests warmly, check them in and out efficiently, and provide excellent customer service.
  • Manage reservations, cancellations, and modifications using hotel booking systems.
  • Handle guest inquiries, complaints, and special requests professionally and promptly.
  • Maintain accurate records of guest check-ins, check-outs, and payments.
  • Provide information about hotel services, amenities, and local attractions.
  • Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrivals.
  • Answer phone calls, respond to emails, and manage correspondence efficiently.
  • Process payments, issue invoices, and handle cash or card transactions securely.
  • Ensure the front desk area is neat, organized, and equipped with necessary supplies.
  • Assist in handling emergency situations, such as guest medical issues or security concerns.
  • Monitor and maintain guest satisfaction by addressing concerns and following up on feedback.
  • Support marketing and promotional activities by providing guests with information on offers and events.
  • Maintain confidentiality of guest and hotel information in accordance with company policies.
  • Work closely with other departments to ensure seamless guest experiences.
  • Assist in compiling daily occupancy reports and updating management on guest statistics.
  • Keep track of lost and found items, ensuring proper documentation and guest retrieval.
  • Assist in managing VIP guest experiences, ensuring personalized and high-standard services.
  • Monitor lobby and reception area, ensuring a welcoming ambiance and security compliance.
  • Help in organizing and setting up special requests such as room decorations for anniversaries, birthdays, or corporate guests.
  • Conduct regular checks on office equipment and report any maintenance issues to the appropriate department.
  • Provide administrative support to hotel management as needed.
  • Stay updated on hotel policies, procedures, and industry trends to provide accurate information to guests.
  • Assist in training new front desk staff and ensuring consistency in customer service delivery.
  • Handle guest feedback surveys and compile reports for management improvement initiatives.

Requirements

  • Bachelor’s degree, HND, or OND in Hospitality Management, Business Administration, or a related field.
  • Minimum of 1-3 years of experience in a front desk or customer service role, preferably in the hospitality industry.
  • Strong interpersonal and communication skills with a customer-centric approach.
  • Proficiency in hotel management software, Microsoft Office Suite, and email communication.
  • Excellent organizational and multitasking abilities in a fast-paced environment.
  • Professional appearance, positive attitude, and strong problem-solving skills.
  • Ability to work flexible shifts, including weekends and holidays.
  • High level of integrity, discretion, and attention to detail.

Salary

  • N120,000 – N150,000 Monthly.

Application Closing Date
24th April, 2025.

How to Apply: Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using “Receptionist” as the subject of the email.

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