Company Info
Mid sized business
1 to 50 Employees
Elizabeth Maddeux provides a range of human resources solutions designed to empower your workforce, enhance technical proficiency
Elizabeth Maddeux provides a range of human resources solutions designed to empower your workforce, enhance technical proficiency, refine soft skills, and accelerateorganizational growth for better impacts by enhancing organizational dynamics through a well-rounded and robust human resource intervention.
Job Title: Receptionist
Location: Abuja (FCT)
Employment Type: Full-time
Job Summary
- The Receptionist serves as the first point of contact for guests, ensuring a warm and welcoming experience.
- This role involves managing reservations, handling guest inquiries, and coordinating front desk activities to maintain high service standards.
- The Receptionist plays a crucial role in enhancing guest satisfaction and ensuring smooth hotel operations.
Key Responsibilities
- Greet guests warmly, check them in and out efficiently, and provide excellent customer service.
- Manage reservations, cancellations, and modifications using hotel booking systems.
- Handle guest inquiries, complaints, and special requests professionally and promptly.
- Maintain accurate records of guest check-ins, check-outs, and payments.
- Provide information about hotel services, amenities, and local attractions.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrivals.
- Answer phone calls, respond to emails, and manage correspondence efficiently.
- Process payments, issue invoices, and handle cash or card transactions securely.
- Ensure the front desk area is neat, organized, and equipped with necessary supplies.
- Assist in handling emergency situations, such as guest medical issues or security concerns.
- Monitor and maintain guest satisfaction by addressing concerns and following up on feedback.
- Support marketing and promotional activities by providing guests with information on offers and events.
- Maintain confidentiality of guest and hotel information in accordance with company policies.
- Work closely with other departments to ensure seamless guest experiences.
- Assist in compiling daily occupancy reports and updating management on guest statistics.
- Keep track of lost and found items, ensuring proper documentation and guest retrieval.
- Assist in managing VIP guest experiences, ensuring personalized and high-standard services.
- Monitor lobby and reception area, ensuring a welcoming ambiance and security compliance.
- Help in organizing and setting up special requests such as room decorations for anniversaries, birthdays, or corporate guests.
- Conduct regular checks on office equipment and report any maintenance issues to the appropriate department.
- Provide administrative support to hotel management as needed.
- Stay updated on hotel policies, procedures, and industry trends to provide accurate information to guests.
- Assist in training new front desk staff and ensuring consistency in customer service delivery.
- Handle guest feedback surveys and compile reports for management improvement initiatives.
Requirements
- Bachelor’s degree, HND, or OND in Hospitality Management, Business Administration, or a related field.
- Minimum of 1-3 years of experience in a front desk or customer service role, preferably in the hospitality industry.
- Strong interpersonal and communication skills with a customer-centric approach.
- Proficiency in hotel management software, Microsoft Office Suite, and email communication.
- Excellent organizational and multitasking abilities in a fast-paced environment.
- Professional appearance, positive attitude, and strong problem-solving skills.
- Ability to work flexible shifts, including weekends and holidays.
- High level of integrity, discretion, and attention to detail.
Salary
- N120,000 – N150,000 Monthly.
Application Closing Date
24th April, 2025.
How to Apply: Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using “Receptionist” as the subject of the email.
Apply for an Exciting Opportunity to Win Something Big – Click Here
Apply for an Exciting Opportunity to Win Something Big – Click Here
Apply for an Exciting Opportunity to Win Something Big – Click Here
Apply for an Exciting Opportunity to Win Something Big – Click Here
Apply for an Exciting Opportunity to Win Something Big – Click Here
Apply for an Exciting Opportunity to Win Something Big – Click Here