Mid sized business
1 to 50 Employees
WosAm Arena Limited
WosAm Arena Limited is a renowned hospitality firm renowned for its superb service and opulent lodgings. Our hotel is situated in Ago-Iwoye and provides a variety of services and top-notch facilities to meet the requirements of our visitors. Everybody who enters our doors will enjoy an exceptional level of service from us, and we will make sure that they feel at home.
Employment Type: Full-time
- Greet guests with a warm smile and provide outstanding customer service from the moment they arrive.
- Efficiently handle check-in and check-out processes, ensuring accuracy in all guest transactions.
- Provide detailed information about hotel services, amenities, and local attractions.
- Answer phone calls, emails, and other inquiries promptly and professionally.
- Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
- Maintain a clean and organized front desk area.
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
- Assist with administrative tasks such as reservations, billing, and record-keeping.
- Maintain knowledge of hotel policies and procedures to provide accurate information to guests.
- A Diploma or Degree in Hospitality Management or a related field is a plus.
- 3 – 5 years work experience.
- Previous experience as a Receptionist or in a similar customer service role is preferred.
- Excellent verbal and written communication skills.
- Exceptional interpersonal skills and a friendly, approachable demeanor.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Proficient in using computer systems, including reservation software and Microsoft Office Suite.
- Ability to handle cash transactions and maintain a high level of accuracy.
- Flexibility to work in shifts, including weekends and holidays.
- Knowledge of the local area and attractions is an advantage.
Deadline: 31st July, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.