Company Info
Mid sized business
1 to 50 Employees
MetroHealth HMO is a health maintenance organizationproviding health insurance services to individuals, family, groups and companies.
MetroHealth HMO is a health maintenance organizationproviding health insurance services to individuals, family, groups and companies.
Job Title: Registered Nurse – Call Center Executive
Location: Lagos Island, Lagos
Employment Type: Full-time (Hybrid)
Responsibilities
The Call Center Executivewill be responsible for the following:
- Receive calls from Clients, Providers and Staff
- Receives calls from enrollees
- Responds to clients within approved timeline
- Responds appropriately to situations in accordance with standard care metrics
- Give pre-authorization to care
- Understand the use of IT application for customer care correspondence (CC Metrics)
- Use the CC Metrics optimally
- Escalates for update of provider directory and hospital details when received from providers
- Escalates information received to appropriate office
- Educate requesting call-in clients on MetroHealth products
- Co-manage care escalated from providers and clients till resolution
- Manages provider grievance emanating from MetroHealth operations
- Improve turnaround time for pre-authorization issuance
- Any other task as assigned by HOD
Qualifications
- BSc, BA in relevant fields
- Minimum of 1 year experience as a call centre professional.
- Hmo experience is an added advantage
- Excellent verbal and written communication skills
- Customer Care
- Nursing background is a must.
Salary
- N150,000 Monthly.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using the job title as the subject of the mail.
