Reservations Agent at Marriott International

Company Info

Marriott International is a renowned global hospitality company headquartered in Bethesda, Maryland, USA. With a presence in 79 countries and over 4,100 properties worldwide, we are a leading force in the lodging industry. In fiscal year 2014, our reported revenues reached nearly $14 billion, reflecting our strong market position and commitment to excellence. Our rich history dates back to 1927 when J. Willard and Alice S. Marriott opened a humble root beer stand in Washington, D.C. Today, we continue to uphold their legacy of exceptional service and innovation as we strive to create unforgettable experiences for our guests across the globe.

Title: Reservations Agent

Job Number: 23095796

Location: Sheraton Lagos Hotel – Anthony Way, Lagos

Job Category: Reservations

Schedule: Full-Time
Position Type: Non-Management

Position Summary

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online

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