Reservations Clerk at Marriott International

Nigeria

Company Info

Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Title: Reservations Clerk

Job Number: 22203230

Location: Ikeja, Lagos

Schedule: Full-Time

Job Category: Reservations
Position Type: Non-Management

Job Responsibilities

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.
  • Follow all company policies and procedures
  • Ensure uniform and personal appearance are clean and professiona
  • Maintain confidentiality of proprietary information; protect company assets;
  • Protect the privacy and security of guests and coworkers.
  • Welcome and acknowledge all guests according to company standards;
  • Anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

Requirements

  • Candidates should possess relevant qualifications and work experience.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online

Note

  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
  • We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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