Company Info
Bretty Consultancy Services, an HR and Business consultancy firm, is recruiting to fill the following position below:
Bretty Consultancy Services, an HR and Business consultancy firm, is recruiting to fill the following position below:
Job Title: School Call and Communication Coordinator
Location: Abuja (FCT)
Employment Type: Full-time
Start Date: Immediately
Job Summary
- Are you organized, proactive, and passionate about communication?
- Do you have a friendly phone voice and know how to manage WhatsApp messages like a pro?
- Join our team as a School Call and Communication Coordinator!
Role Summary
- We’re looking for someone who will be the voice and ears of our school on the phone, email, and WhatsApp.
- Your main responsibility will be to manage all incoming and outgoing communication from parents, prospective families, vendors, and the community—and most importantly, follow up!
Key Responsibilities
- Answer all incoming phone calls promptly and professionally.
- Return missed calls within the same day.
- Keep a daily Call and Inquiry Log to track every caller and inquiry.
- Monitor and manage all school WhatsApp messages.
- Respond to WhatsApp inquiries or direct them to the right department.
- Follow up on all incomplete inquiries—calls, WhatsApp messages, and emails.
- Track and follow up with all parents or prospects who requested forms, admission information, or school brochures.
- Follow up with individuals who started but did not complete the inquiry forms or application forms.
- Ensure all email inquiries receive a timely response or follow-up.
- Escalate urgent or sensitive matters to the Head of School or relevant departments.
Requirements
- Candidates should possess a Bachelor’s Degree
- Previous experience in school administration, customer service, or front desk roles (preferred but not required).
- Excellent communication skills (spoken and written).
- Friendly, patient, and professional attitude at all times.
- Organized and able to track large volumes of inquiries.
- Familiar with phone etiquette, WhatsApp Business, and professional email communication.
- Good follow-up skills—nothing falls through the cracks!
Why Join Us?
- You’ll play a key role in shaping the school’s first impression and ensuring parents and prospects get the attention and information they need.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should send their CV and a short cover letter to: [email protected] using “Call and Communication Coordinator Application” as the subject of the email.