Secretary/Call Center Representative at JobMax

JobMax – We are a fast paced human resource business solutions firm with an array of value offerings to Corporate organisations.

Title: Secretary/Call Center Representative

Location: Ikeja, Lagos

Employment Type: Full-time

Responsibilities

• Manage inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets.

Requirements and skills

• Min of OND in any discipline
• Must be resident around Ikeja or it environ.
• Previous experience in a customer support role is an added advantage
• Females preferably for gender equality.
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.

Salary
N35,000 / month.

Deadline: 10th April, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using “Secretary / Call Center Representative” as the subject of the mail.

Note: Only qualified candidates will be shortlisted.