An Online Sales and Marketing Company in Lagos is recruiting suitably qualified candidates to fill the position below:
Title: Senegalese Call Center Agent
Location: Ilupeju, Lagos
Employment Type: Full-time
- Your role is to help our customers and vendors have an easy and enjoyable experience with the Company’s services.
- We believe that a positive customer and vendor experience impacts overall growth so you will have the complete responsibility to ensure that this is achieved.
- Utilize the sales and customer experience processes and strategies used in our Call centre to improve sales.
- Delivering an efficient responses through scripts, templates to all inquiries and general calls (both outbound and inbound).
- Escalating customer, client and vendor feedback and IT issues to help improve our product service offering.
- A good understanding of the market dynamics in the online, ecommerce and classifieds sector through research, market studies etc.
- You will be responsible to maintain quality assurance standards in all calls.
- Disciplined use of CRM system, forecasting and analyzing sales data.
- Regular reporting of KPI’s to management and keeping to targets.
- Selling the companies services to clients and surpassing daily call targets.
- Meeting with set KPIs and KRAs in your job.
- Bachelor’s Degree / HND / OND / NCE qualification
- Fluency in one or more of the Senegalese languages
- Should be able to speak French
- Passionate about Telesales, customer service and sales
- Minimum of six months experience preferably in the online, ecommerce and classifieds sector.
- Excellent verbal and written communication skills
- Detail oriented, excellent collaborator and Team Player
- Aptitude in problem solving.
- A steep learning curve in an innovative industry with plenty of responsibility
- HMO and Pensions
- Regular get-togethers, team building events, and TGIF
- Great work environment and fun loving with co-workers
- Free daily lunch
- Access to employee loans.
Deadline: 3rd September, 2022.
How to Apply: Interested and qualified candidates should Click Here to apply online