Senegalese Call Center Agent at Online Sales and Marketing Company

Nigeria

Company Info

An Online Sales and Marketing Company in Lagos is recruiting suitably qualified candidates to fill the position below:

Title: Senegalese Call Center Agent

Location: Ilupeju, Lagos

Employment Type: Full-time

Job Summary

  • Your role is to help our customers and vendors have an easy and enjoyable experience with the Company’s services.
  • We believe that a positive customer and vendor experience impacts overall growth so you will have the complete responsibility to ensure that this is achieved.

Responsibilities

  • Utilize the sales and customer experience processes and strategies used in our Call centre to improve sales.
  • Delivering an efficient responses through scripts, templates to all inquiries and general calls (both outbound and inbound).
  • Escalating customer, client and vendor feedback and IT issues to help improve our product service offering.
  • A good understanding of the market dynamics in the online, ecommerce and classifieds sector through research, market studies etc.
  • You will be responsible to maintain quality assurance standards in all calls.
  • Disciplined use of CRM system, forecasting and analyzing sales data.
  • Regular reporting of KPI’s to management and keeping to targets.
  • Selling the companies services to clients and surpassing daily call targets.
  • Meeting with set KPIs and KRAs in your job.

Requirements

  • Bachelor’s Degree / HND / OND / NCE qualification
  • Fluency in one or more of the Senegalese languages
  • Should be able to speak French
  • Passionate about Telesales, customer service and sales
  • Minimum of six months experience preferably in the online, ecommerce and classifieds sector.
  • Excellent verbal and written communication skills
  • Detail oriented, excellent collaborator and Team Player
  • Aptitude in problem solving.

Benefits

  • A steep learning curve in an innovative industry with plenty of responsibility
  • HMO and Pensions
  • Regular get-togethers, team building events, and TGIF
  • Great work environment and fun loving with co-workers
  • Free daily lunch
  • Access to employee loans.

Deadline: 3rd September, 2022.

How to Apply: Interested and qualified candidates should Click Here to apply online

Not seeing our posts on LINKEDIN? Follow our Company Page - Jobnow Nigeria

No matter the company or job position, never pay a kobo to anyone. Report any company asking you for money to us: jobnownigeria@gmail.com

Apply Now