Senegalese Call Center Agent at Online Sales and Marketing Company


Company Info

An Online Sales and Marketing Company in Lagos is recruiting suitably qualified candidates to fill the position below:

Title: Senegalese Call Center Agent

Location: Ilupeju, Lagos

Employment Type: Full-time

Job Summary

  • Your role is to help our customers and vendors have an easy and enjoyable experience with the Company’s services.
  • We believe that a positive customer and vendor experience impacts overall growth so you will have the complete responsibility to ensure that this is achieved.


  • Utilize the sales and customer experience processes and strategies used in our Call centre to improve sales.
  • Delivering an efficient responses through scripts, templates to all inquiries and general calls (both outbound and inbound).
  • Escalating customer, client and vendor feedback and IT issues to help improve our product service offering.
  • A good understanding of the market dynamics in the online, ecommerce and classifieds sector through research, market studies etc.
  • You will be responsible to maintain quality assurance standards in all calls.
  • Disciplined use of CRM system, forecasting and analyzing sales data.
  • Regular reporting of KPI’s to management and keeping to targets.
  • Selling the companies services to clients and surpassing daily call targets.
  • Meeting with set KPIs and KRAs in your job.


  • Bachelor’s Degree / HND / OND / NCE qualification
  • Fluency in one or more of the Senegalese languages
  • Should be able to speak French
  • Passionate about Telesales, customer service and sales
  • Minimum of six months experience preferably in the online, ecommerce and classifieds sector.
  • Excellent verbal and written communication skills
  • Detail oriented, excellent collaborator and Team Player
  • Aptitude in problem solving.


  • A steep learning curve in an innovative industry with plenty of responsibility
  • HMO and Pensions
  • Regular get-togethers, team building events, and TGIF
  • Great work environment and fun loving with co-workers
  • Free daily lunch
  • Access to employee loans.

Deadline: 3rd September, 2022.

How to Apply: Interested and qualified candidates should Click Here to apply online

Not seeing our posts on LINKEDIN? Follow our Company Page - Jobnow Nigeria

No matter the company or job position, never pay a kobo to anyone. Report any company asking you for money to us:

Apply Now