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Company Info

Mid sized business

200 + Employees

Transsion Holdings

Transsion Holdings, formerly known as TECNO Telecom Limited, was founded in July 2006 and has since evolved into a cutting-edge high-tech company. With a focus on research and development, production, sales, and service of mobile communication products, Transsion has emerged as a significant player in the mobile phone industry and a major global manufacturer. Presently, Transsion proudly owns three renowned mobile phone brands—TECNO, itel, and Infinix—and operates an after-sales service brand known as Carlcare. Over the years, Transsion has solidified its position as a key contributor to the mobile phone market, offering innovative products and exceptional customer service.

Title: Senior Consumer Researcher

Location: Lagos

Job Responsibilities

  • Report to head of research department in Mainland China, and assist in local research team management in Local;
  • Understand and incorporate technical and business requirements into research. Establish and implement overall research strategies.
  • Develop reasonable research plans with clear objectives.
  • Effectively conduct or organize local teams to carry out user research projects. Collect and analyse user behaviour through field visits, user interviews, surveys, desk research etc.
  • Projects include but not limited to: user scanning (segmentation), target user deep dive, mobile software experience demand mining, new function concept test / usability test, NPS / user satisfaction / user experience measurement, etc;
  • Advocate research findings to diverse audiences through written reports and in-person presentations, promote the implementation of research outputs;
  • Continuous up-skilling in research related methodology and technology as value add to the team.

Qualifications Required

  • At least a Bachelor’s Degree in Psychology / Sociology / Statistics / Anthropology / Marketing / Business / Economics / Information Technology / Management or related fields.
  • 5+ years experience of user research (both qualitative and quantitative methods).
  • Able to communication effectively in English – written and verbal. Fluency in other local languages.
  • Familiar with a variety of user research methodologies, such as: interviews and fieldwork, moderating focus group conversations, survey design and data analysis.
  • Experience conducting a range of research methods applicable to all product stages from conception to release and driving tangible outcomes with product teams and a proven track record of success.
  • Successfully manage and deliver on multiple projects / initiatives with tight timeline in a fast-paced environment.
  • Positive attitude; Be responsible and high spirit of team-working

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

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