Company Info
Mid sized business
Barnksforte Group Limited is a diverse conglomerate which operations spans across different sectors of the economy; health, housing, energy, agriculture, and technology.
1 to 50 Employees
Barnksforte Group Limited is a diverse conglomerate which operations spans across different sectors of the economy; health, housing, energy, agriculture, and technology. The Company’s core business focus is to develop state of the art technology that meets the needs of its Clients in Nigeria and Globally.
Job Title: Service Delivery Manager
Locations: Abuja & Lagos
Employment Type: Full-time
Description
Our Exciting Opportunity:
- We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers.
- In this role, you will be responsible for the Technical and financial performance of delivered customer support services.
- You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer satisfaction.
- The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams.
Responsibilities
You will:
- Responsible for the financial and commercial as well as environment, health and safety (EHS) performance of delivered customer support services
- Collaborate and maintain relationships
- Active contributor in the Sales process, identify new business opportunities and drive Add on Sales, in cooperation with Account team
- Manage the contractual requirements towards the Customer Support organization
- Distribute information to internal partners and call out delivery Issues
- You will stay up to date with financial data
- 24/7 support in emergency situations
Requirements
To be successful in the role you are:
- Minimum of Graduate Degree in Engineering (Telecommunication or IT preferred) or equivalent
- Minimum of 10 years of working experience and at least 5 years of Service Delivery Management experience.
- E2E knowledge of Telecom Network including Cloud, Core, RAN and Revenue Management Nodes
- Financial analysis skills
- Negotiation and argumentation
- Change and improvement management skills
- You will promote knowledge sharing and mentoring
- Delivering Results & Meeting Customer Expectations
- Presenting & Communicating information
- Responsible for delivering results & meeting customer expectations
- You will drive Entrepreneurial & Commercial Thinking
- Leading & Supervising
- Deciding & initiating action
- You are capable of coping with pressures & setbacks
You should also have:
- Very good leadership and management skills
- Excellent social skills and strong customer orientation
- Self-motivated and teammate.
- Ability to adapt to change
- Ability to work under pressure
- Trade compliance knowledge
- Persuading & Influencing
- Relating & Networking.
Salary
- N400,000 – N700,000 Monthly.
Application Closing Date
31st July, 2025.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job title and location as the subject of the mail.