Service Delivery Manager at Barnksforte Group Limited

Abuja and Lagos

Barnksforte group

Company Info

Mid sized business

Barnksforte Group Limited is a diverse conglomerate which operations spans across different sectors of the economy; health, housing, energy, agriculture, and technology.

1 to 50 Employees

Barnksforte Group Limited is a diverse conglomerate which operations spans across different sectors of the economy; health, housing, energy, agriculture, and technology. The Company’s core business focus is to develop state of the art technology that meets the needs of its Clients in Nigeria and Globally.

Job Title: Service Delivery Manager

Locations: Abuja & Lagos

Employment Type: Full-time

Description

Our Exciting Opportunity:

  • We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers.
  • In this role, you will be responsible for the Technical and financial performance of delivered customer support services.
  • You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer satisfaction.
  • The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams.

Responsibilities
You will:

  • Responsible for the financial and commercial as well as environment, health and safety (EHS) performance of delivered customer support services
  • Collaborate and maintain relationships
  • Active contributor in the Sales process, identify new business opportunities and drive Add on Sales, in cooperation with Account team
  • Manage the contractual requirements towards the Customer Support organization
  • Distribute information to internal partners and call out delivery Issues
  • You will stay up to date with financial data
  • 24/7 support in emergency situations

Requirements
To be successful in the role you are:

  • Minimum of Graduate Degree in Engineering (Telecommunication or IT preferred) or equivalent
  • Minimum of 10 years of working experience and at least 5 years of Service Delivery Management experience.
  • E2E knowledge of Telecom Network including Cloud, Core, RAN and Revenue Management Nodes
  • Financial analysis skills
  • Negotiation and argumentation
  • Change and improvement management skills
  • You will promote knowledge sharing and mentoring
  • Delivering Results & Meeting Customer Expectations
  • Presenting & Communicating information
  • Responsible for delivering results & meeting customer expectations
  • You will drive Entrepreneurial & Commercial Thinking
  • Leading & Supervising
  • Deciding & initiating action
  • You are capable of coping with pressures & setbacks

You should also have:

  • Very good leadership and management skills
  • Excellent social skills and strong customer orientation
  • Self-motivated and teammate.
  • Ability to adapt to change
  • Ability to work under pressure
  • Trade compliance knowledge
  • Persuading & Influencing
  • Relating & Networking.

Salary

  • N400,000 – N700,000 Monthly.

Application Closing Date
31st July, 2025.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job title and location as the subject of the mail.