Service Fulfillment and Support Engineer at ipNX Limited

Oyo

Ipnx

Company Info

Large organization

200 + Employees

ipNX Limited is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.

ipNX Limited is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.

Job Title: Service Fulfillment and Support Engineer

Location: Ibadan, Oyo

Job Summary

  • We are currently seeking a service fulfillment and Support Engineer to join our Ibadan team, to improve on the SLAs with customers by reducing the MTTR which also translates to improve service to customer.

Responsibilities

  • Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
  • Retail Customers: Restore service failures within 24 hours of its occurrence.
  • Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incident
  • Identify, plan and execute nodes/segment that require preventive maintenance on the network.
  • Liaise with NSD in preparing bid documents and preparing technical documentation for presentation during presales engagement.
  • Ensure weekly support status reports are done and submitted timely for review.
  • Provide backend support to FSE in integrating new customers to the network or providing customer’s link upgrade.
  • Timely delivery and completion of Assigned projects.
  • Draft out project implementation plan (PIP) for new projects and installations and ensure strict adherence.
  • Managing Pre-Installation procedures (site survey), and actual Installation, integration and maintenance of microwave radio links.
  • Ensure no stock-out of tools and materials for network implementation and for fault support

Requirements

  • BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum)
  • CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
  • At least 2 years in the telecommunications industry,
  • Customer centric and stakeholders’ management.
  • Good LAN/WAN network design and implementation skills.
  • Ability to solve complex problems in the shortest available time using honed analytical skills.
  • Good interpersonal skills with customers, vendors and members of team.
  • Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, BGP, OSPF, RIP etc.).
  • Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
  • Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
  • Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
  • A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN, DMVPN.
  • Knowledge and experience with network security (IPSec Firewalls) is desirable.
  • A hand on experience with OSPF and BGP is desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
  • Must be able to follow multiple simultaneous projects to completion with minimal supervision.
  • Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
  • Strong telecommunications transmission skills (both Optical and wireless), IP design skills, in depth knowledge of IP Network Troubleshooting.
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
  • Hardworking and Tenacious.
  • Performance driven.
  • Sharp analytical and logical reasoning.
  • Work effectively with own initiative and with minimal supervision and also as a part of a team.

Application Closing Date
25th December, 2024.

How to Apply: Interested and qualified candidates should Click Here to apply online

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