Service Operations Engineer, Fintech at Optasia

Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience. Since company’s inception, over a decade ago, we have grown to become a global leader in the Fintech fields, constantly expanding and adding new solutions, offerings, and untapped monetization opportunities for all our partners and clients.

Job Title: Service Operations Engineer, Fintech

Location: Lagos

Job type: Full time (On-site)

Department: Operations

Job Summary

• We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment.
• As Service Operations Engineer, you will be responsible for the monitoring and restoration of the service related to the project or projects that you will be assigned to work on.
• This is a technical position that requires a self-motivated technical engineer that has a wide range of technical experience, ability to communicate effectively and comprehend business operations, and expertise at resolving and addressing complex issues.
• The role requires flexibility to work independently and be an integral part of a team.

What You Will Do

• Serve as technical L1 & L2 escalation point for troubleshooting application, system and network issues related to the Services provided by Optasia to the customer(s) projects that you will be assigned to work on
• Take ownership of customer issues reported and seeing problems through to resolution within SLA target times
• Work on a stand-by basis outside of standard working hours to cooperate with his/her counterparts when there is a need to deal with a system outage or system degradation
• Work with customer’s and/or Optasia’s internal technical teams to evaluate and solve technical problems and reduce duration of customer impact and/or loss of services during major incidents and outages
• Follow standard procedures for proper escalation of unresolved issues to the appropriate MNO’s and/or Optasia’s teams
• Act as a Optasia local Single-Point-of-Contact for Service Operations-related matters and seek to accelerate progress of such matters
• Participate in the technical meetings where Optasia’s presence is required by MNO.
• Log and update the technical tickets properly to MNO’s and/or Optasia’s ticket logging system.
• Proactively work to identify ways to improve and streamline processes.

What You Will Bring

• Bachelor’s Degree in Computer Science or a similar field
• 4+ years of working experience in a similar role
• Hands-on experience with SQL and/or Postgres databases
• Hands-on Linux & Networking experience is required
• Good written and verbal communication skills
• Diligence and attention to detail are also key skills along with ability to multi- task and prioritize work appropriately
• Strong technical troubleshooting skills and problem solving. Demonstrated ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause
• Capable of understanding the technical aspects of complex systems
• Fluent in English.

Will be considered a plus:

• Experience in monitoring, alerting, metrics systems (Nagios, Grafana, Kibana)
• Familiarity with containerization methodologies i.e. Docker
• Familiarity with Atlassian Jira and Confluence.

What We Offer

• Competitive remuneration package
• Extra day off on your birthday
• Performance-based bonus scheme
• All the tech gear you need to work smart.

Optasia’s Perks:

• Be a part of a multicultural working environment
• Meet a very unique and promising business and industry
• Gain insights for tomorrow market’s foreground.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online