Company Info
Mid sized business
1 to 50 Employees
OSO Consult - Our client, a prominent indigenous branding and packaging enterprise, is hiring to fill the following position:
OSO Consult – Our client, a prominent indigenous branding and packaging enterprise, is hiring to fill the following position:
Title: Social Media/Customer Service Representative
Location: Mushin, Lagos
Employment Type: Contract
Primary Responsibilities
- Responding to customers’ queries via social media, managing the company’s social media visibility, and reviewing social media campaigns.
- Serve as the main contact point for customers wanting to engage with the company via social media.
- Maintain the company’s online reputation; monitor and respond to customer complaints, questions, and suggestions through social media.
- Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
- Provide excellent customer service with great attention to detail.
- Knowing company products and services to effectively communicate with customers and provide them with the correct resolution.
- Staying informed on all the current and latest social media trends, innovations, and changes.
Experience and Educational Qualifications
- Minimum of OND with 1-2 years experience.
- Strong knowledge of the social media channels and their best practices
- Ability to provide a positive customer experience.
- Excellent writing skills with good attention to grammar and sentence structure
- Ability to manage and handle customers on social media platforms like Twitter, Facebook, Instagram, LinkedIn, and Google+.
Salary
- N50,000 – N55,000 / Month.
Deadline: 18th January, 2024.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Note: Only candidates that reside within Mushin, Isolo, Shomolu, Surulere, Ilupeju, Oshodi and environs will be considered.