Social Media Customer Support Associate at Roqqu

Roqqu is a leading indigenously owned cryptocurrency exchange in Nigeria. Our platform offers various services including buying, selling, swapping, sending, and receiving Bitcoin and other cryptocurrencies, as well as quick crypto to naira withdrawals.

Job Title: Social Media Customer Support Associate

Location: Ajah, Lagos

Employment Type: Full-time

Job Description

• We are seeking a highly motivated and customer-focused individual to join our team as a Social Media Customer Support Associate.
• In this role, you will be working hand in hand with other existing team members to manage our company’s social media channels, engage with customers, and provide timely and effective support.

Responsibilities

• Monitor and respond to customer inquiries and comments on social media platforms (e.g., Facebook, Twitter, Instagram).
• Monitor and promptly address customer inquiries, comments, and complaints with professionalism and efficiency using our social media platforms.
• Provide accurate information and assistance to customers regarding products and services.
• Escalate customer issues to appropriate teams for resolution, when necessary.

Qualifications

• Bachelor’s degree in Marketing, Communications, or a related field (preferred).
• Previous experience in social media management or customer support roles. Minimum 2 years
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to interact with customers professionally and courteously.
• Proficiency in using social media management tools and platforms.
• Ability to multitask, prioritize, and manage time effectively.
• Creative thinking and problem-solving skills.
• Knowledge of digital marketing trends and techniques (a plus).

Salary
N130,000 – N150,000 Monthly.

Application Closing Date
7th October, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Roqqu is an equal opportunity employer and values diversity in the workplace. We encourage applications from individuals of all backgrounds.