Company Info
Large organization
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
200 + Employees
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Job Title: Supervisor, CCC, Outbound
Location: Lagos
Job Description
- Responsible for the day-to-day operations of the consultants to drive outbound sales activities in fulfilment to achieve sales targets and the strategic goals for customer acquisition.
- The Outbound supervisor will cater to our African China customers.
Job Responsibilities
- Engage our African China customers to entrench existing customers, onboard new customers and provide necessary support as may be required.
- Lead and supervise a team of outbound telesales consultants to meet sales targets and objectives.
- Develop and implement effective telesales strategies to drive customer engagement and sales conversions.
- Act as the first line of escalation for all related customer queries/complaints
- Ensure compliance with regulatory requirements and internal policies in all telesales activities.
Qualifications
- Candidates should possess a First Degree
- Minimum of 2 years Operational and Customer Service experience, Result Oriented
- Proficiency in the use of English and Mandarin languages is are compulsory requirement.
Behavioural Competencies:
- Customer Insight Analytics
- Knowledge & Experience in Effective Service Delivery
- Strong Organisational Skills
- Ability to work with minimal supervision.
Technical Competencies:
- Customer Insight Analytics
- Relationship Management
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should Click here to apply online
