Company Info
Rainoil Limited is an integrated downstream oil and gas company. A prominent player in the Nigerian industry, the company’s operations span across the downstream value chain i.e. Petroleum Product Storage, Haulage/Distribution and Retail Sales.
Rainoil Limited is an integrated downstream oil and gas company. A prominent player in the Nigerian industry, the company’s operations span across the downstream value chain i.e. Petroleum Product Storage, Haulage/Distribution and Retail Sales. Our primary products include Petrol (PMS), Diesel (AGO) and Kerosene (DPK).
Job Title: Team Lead, Helpdesk
Location: Lekki, Lagos
Job type: Full Time
Job Description
- Microsoft Power Platform: Skilled in Power Apps (Canvas & Model-Driven), Power Automate, and optionally Power BI & Virtual Agents.
- Dataverse: Managing tables, relationships, security roles, and data policies.
- Environment Management: Creating, configuring, and maintaining Power Platform environments.
- Security & Permissions: Handling user roles, security groups, DLP policies, and conditional access.
- Governance & Compliance: Establishing naming conventions, data classification, and auditing policies.
- App Lifecycle Management (ALM): Managing app deployment using Power Platform pipelines, Azure DevOps, and Git.
- Monitoring & Analytics: Utilizing Admin Center, CoE Starter Kit, and Compliance Center for performance and usage insights.
- Troubleshooting: Diagnosing and resolving app, flow, connector, and access issues.
Responsibilities
- Technical support & Issue resolution
- User Support Training
- Hardware & Software Management
- Network & Connectivity support
- System monitoring & Maintenance
- Documentation & Reporting
- IT Policy Enforcement
- Collaboration & Escalation
Requirements
- 3–5 years of hands-on IT support experience.
- At least 1–2 years in a supervisory or lead role in a helpdesk or IT support
- Process & Governance Knowledge
- Familiarity with ITIL processes (incident, request, problem management).
- Understanding of asset management, access control, and cyber hygiene.
- Experience conducting regular team reviews and performance reporting.
Application Closing Date
Not Specified.
How to Apply: Interested and qualified candidates should Click here to apply online
