Technical Support Personnel at Pajuno Development Company Limited

Pajuno Development Company Limited is a card-based information technology solution provider. Established in 1993, the business has systematically developed into a silent icon providing effective distribution and support (Technical and consumables) of various card issuance machines (Centralized and Decentralized systems). Pajuno Development Company Limited is deeply focused on application developments designed to add functionality to our
hardware range.

Job Title: Technical Support Personnel

Location: Nationwide (Remote)

Job Summary

• As we expand nationwide, we’re hiring dedicated Technical Support Personnel in all 36 states to deliver top-tier customer experiences and robust technical assistance.
• As a Technical Support Personnel at Pajuno, you’ll be the frontline hero for customers facing printer-related issues—resolving problems remotely while upholding strict information security standards.
• Your role ensures customer satisfaction and operational excellence.

Key Responsibilities
Technical Support:

• Diagnose/troubleshoot printer hardware/software issues via phone, email, or chat.
• Guide customers through setup, maintenance (cartridge replacement, jam clearance), and warranty repairs.
• Document solutions in the ticketing system and escalate complex cases.
• Develop/update support materials (FAQs, manuals).

Information Security (ISMS):

• Classify/label information assets per security policies.
• Monitor asset security status and participate in risk assessments.

Requirements

• Candidates should possess an HND / B.Sc in Electrical / Electronics / Computer Engineering (Further Mathematics is a plus).

Skills:

• 2+ years in hardware technical support (printers/electromechanical systems preferred).
• Strong troubleshooting aptitude, ticketing system familiarity, and SLA-driven mindset.
• Commitment to ISMS protocols and continuous learning.

Why Join Pajuno?

• Work with an innovative IT leader.
• Competitive salary + growth opportunities in a fast-expanding company.
• Work from your state—no relocation required!

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title and Location as the subject of the email e.g: “Technical Support Personnel – [Your State]” (e.g., “Technical Support Personnel – Kano”).