Company Info
Mid sized business
1 to 50 Employees
Kiva Technologies is an innovative fintech service software company that offers cutting-edge solutions designed to streamline financial processes, improve operational efficiency, and drive growth for businesses.
Kiva Technologies is an innovative fintech service software company that offers cutting-edge solutions designed to streamline financial processes, improve operational efficiency, and drive growth for businesses. We specialize in providing digital payment, transaction processing, and financial management services to a global client base. Our team is dedicated to fostering a collaborative environment that encourages continuous learning and development
Job Title: Terminal Operations Specialist
Location: Lagos
Employment Type: Full-time
Description
- The Terminal Operations Specialist is responsible for managing and optimizing terminal-based software operations, ensuring seamless integration, functionality, and performance. This role involves close collaboration with cross-functional teams to support service delivery, troubleshoot issues, and ensure compliance with industry standards and internal policies.
Key Responsibilities
Operations Management:
- Oversee the configuration, deployment, and monitoring of terminal software systems.
- Ensure the smooth functioning of terminal-related applications to meet service level agreements (SLAs).
- Manage and maintain terminal operational documentation.
Technical Support & Troubleshooting:
- Act as the primary point of contact for terminal-related technical issues.
- Investigate, diagnose, and resolve terminal software and hardware malfunctions.
- Collaborate with engineering teams to escalate and resolve critical issues.
System Integration & Testing:
- Coordinate with product and engineering teams to integrate terminal software with other company systems.
- Conduct regular testing to ensure terminal software compliance with updates, patches, and security protocols.
Data Management & Reporting:
- Monitor terminal performance metrics and generate regular reports for management.
- Analyze operational data to identify trends, bottlenecks, and opportunities for process improvement.
Compliance & Security:
- Ensure terminal systems adhere to company security standards and industry regulations.
- Conduct audits and risk assessments to safeguard terminal operations against vulnerabilities.
Team Collaboration:
- Provide training and guidance to staff on terminal system operations.
- Work closely with customer support to address client concerns and enhance user satisfaction.
Required Qualifications
- Bachelor’s Degree in Computer Science, Information Technology, Operations Management, or a related field.
- Minimum of 3-5 years of experience in terminal operations or related fields, preferably in a service software company.
- Proven experience with terminal systems, software integrations, and operations management.
- Proficiency in terminal software tools and operating systems.
- Understanding of APIs, system integrations, and cloud-based solutions.
- Familiarity with scripting languages like Python or Shell is a plus.
Preferred Skills:
- Strong problem-solving and analytical abilities.
- Excellent communication and interpersonal skills.
- Ability to work in a hybrid environment with minimal supervision.
Benefits
- Competitive salary and benefits package.
- Opportunities for career advancement.
- Flexible work environment and work-from-home options.
Application Closing Date
6th January, 2025.
How to Apply: Interested and qualified candidates should send their Resume to: [email protected] using “TERMINAL OPERATIONS SPECIALIST” as the subject of the mail.
Note: Only shortlisted candidates will be contacted.