Terminal Operations Specialist at Kiva Technologies

Lagos

Kiva Technologies

Company Info

Mid sized business

1 to 50 Employees

Kiva Technologies is an innovative fintech service software company that offers cutting-edge solutions designed to streamline financial processes, improve operational efficiency, and drive growth for businesses.

Kiva Technologies is an innovative fintech service software company that offers cutting-edge solutions designed to streamline financial processes, improve operational efficiency, and drive growth for businesses. We specialize in providing digital payment, transaction processing, and financial management services to a global client base. Our team is dedicated to fostering a collaborative environment that encourages continuous learning and development

Job Title: Terminal Operations Specialist

Location: Lagos

Employment Type: Full-time

Description 

  • The Terminal Operations Specialist is responsible for managing and optimizing terminal-based software operations, ensuring seamless integration, functionality, and performance. This role involves close collaboration with cross-functional teams to support service delivery, troubleshoot issues, and ensure compliance with industry standards and internal policies.

Key Responsibilities
Operations Management:

  • Oversee the configuration, deployment, and monitoring of terminal software systems.
  • Ensure the smooth functioning of terminal-related applications to meet service level agreements (SLAs).
  • Manage and maintain terminal operational documentation.

Technical Support & Troubleshooting:

  • Act as the primary point of contact for terminal-related technical issues.
  • Investigate, diagnose, and resolve terminal software and hardware malfunctions.
  • Collaborate with engineering teams to escalate and resolve critical issues.

System Integration & Testing:

  • Coordinate with product and engineering teams to integrate terminal software with other company systems.
  • Conduct regular testing to ensure terminal software compliance with updates, patches, and security protocols.

Data Management & Reporting:

  • Monitor terminal performance metrics and generate regular reports for management.
  • Analyze operational data to identify trends, bottlenecks, and opportunities for process improvement.

Compliance & Security:

  • Ensure terminal systems adhere to company security standards and industry regulations.
  • Conduct audits and risk assessments to safeguard terminal operations against vulnerabilities.

Team Collaboration:

  • Provide training and guidance to staff on terminal system operations.
  • Work closely with customer support to address client concerns and enhance user satisfaction.

Required Qualifications

  • Bachelor’s Degree in Computer Science, Information Technology, Operations Management, or a related field.
  • Minimum of 3-5 years of experience in terminal operations or related fields, preferably in a service software company.
  • Proven experience with terminal systems, software integrations, and operations management.
  • Proficiency in terminal software tools and operating systems.
  • Understanding of APIs, system integrations, and cloud-based solutions.
  • Familiarity with scripting languages like Python or Shell is a plus.

Preferred Skills:

  • Strong problem-solving and analytical abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work in a hybrid environment with minimal supervision.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career advancement.
  • Flexible work environment and work-from-home options.

Application Closing Date
6th January, 2025.

How to Apply: Interested and qualified candidates should send their Resume to: [email protected] using “TERMINAL OPERATIONS SPECIALIST” as the subject of the mail.

Note: Only shortlisted candidates will be contacted.

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