Transaction Trainee at Septagus Consulting Nigeria Limited

Septagus Consulting Nigeria Limited is principally an outsourcing and recruitment enterprise, known for her exceptional delivery services.

Job Title: Transaction Trainee

Location: Lagos

Employment Type: Full-time

Key Responsibilities

• Respond to customer’s inquiries, requests, and complaints (telephone, email, live chat & social media) within the given turnaround time.
• Manage and resolve customer complaints; follow up on escalated issues by liaising with relevant business areas to resolve issues arising from customer complaints, processes, or regulatory breaches.
• Identify and monitor trends of customer complaints and escalate issues to the supervisor(s)/ stakeholder appropriately.
• Research, Identify, and resolve customer complaints using applicable software.
• Document all call information according to the standard operating procedures.

Requirements

• Minimum of Lower Credit ND.
• No experience required.
• Strong verbal and written communication skills, with the ability to communicate effectively with customers.
• Strong problem-solving skills, with the ability to troubleshoot and resolve customer issues.
• Proficiency in CRM software and Microsoft office suites .
• Ability to work a variety of shifts, including weekends, and holidays.

Salary

• N93,000 monthly.

Application Closing Date
25th April, 2025.

How to Apply: Interested and qualified candidates should send their CV, Birth certificate, OND certificate to: [email protected] using the job title and location as the subject of the mail.

Note: If you are a motivated and result- driven contact personnel looking for a new challenge, kindly apply