Unit Head, Claims Care Unit at Cornerstone Insurance Plc

Company Info


Cornerstone Insurance Plc is the first insurance company in Nigeria to provide customers with an online platform for insurance transactions. Little wonder why Cornerstone Insurance PLC was adjudged as the ‘Best use of IT in insurance Service 2013’ by the Financial Technology Magazine and also Lagos Chamber of Commerce and Industry Awards for ‘Best Online Insurance Company of the Year 2015 to name a few.

Title: Unit Head, Claims Care Unit

Location: Lagos

Employment Type: Full-time


  • Provide timely service, which ensures prompt and fair settlement of claims in accordance with company policies and guidelines
  • Plan, direct, coordinate and supervise activities of claims representatives engaged in calling and informing customers about the status of their claims
  • Facilitate workflow between the team and other departments especially Central Claims and Finance
  • Act as a feedback mechanism from customers regarding service received from the organization.
  • Generate ideas and implement material that will lead to reduced and efficient claims settlement process
  • Attend group meetings and maintain regular reports.
  • Train, supervise, review and monitor staff activities for sake of development and improvement.
  • Handle the more technical calls and mails
  • Implement process, task improvement and ensure that processes are well organized.
  • Ensure that company regulations and procedures are adhered to at all time by staff members.
  • Ensure that Professionalism and etiquette are observed by Unit Staff members at all times
  • Ensure generation of weekly reports to the Group head.
  • Develop process improvement initiatives and manage projects that pertain to claims satisfaction.

Job Requirements

  • BSc in any discipline.


  • Good Knowledge of the Insurance Industry (preferably Claims Experience)
  • A Minimum of 3 years’ experience in a Contact / Call Centre environment
  • Managerial / Leadership experience

Deadline: 2nd March, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

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