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Vacancies at Flutterwave

Nigeria

Company Info

Large organization

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

200 + Employees

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

1). Analyst, Sanctions & Watchlist Compliance

Location: Lagos

Employment Type: Full-time

The Role

  • As an Analyst, Sanctions & Watchlist Compliance, you will contribute towards ensuring compliance with applicable sanctions regulatory requirements.
  • This role will ensure effective implementation of Flutterwave’s Sanctions Program in close coordination with the VP Compliance and Risk Operations inclusive of a robust control environment.
  • The Sanctions & Watchlist Compliance Analyst will be involved in all aspects of the screening and reporting processes, including list management, screening, and reporting

Responsibilities
Include, But Are Not Limited To:

  • Contribute towards the implementation of the strategies, policies, and design procedures for Flutterwave’s Sanctions Program.
  • Manage the Watchlist (Sanctions, PEP, Adverse Media) Screening program globally.
  • Ensure customers are screened and dispositioned against list updates in a timely manner.
  • Ensure all products and services are effectively screened against watchlists and dispositioned in addition to providing a risk assessment and guidance when launching new products to ensure product compliance with screening requirements.
  • Ensure any necessary sanctions-related reporting to regulators is filed in a timely manner in accordance with regulations.
  • Provide strategic sanctions related advisory to the business.
  • Escalate PEP and negative news related matches to relevant stakeholders for review and action.
  • Monitor, evaluate, and report on the effectiveness of global and regional sanction compliance policy, procedures, processes, systems, and technologies, making recommendations for improvements and implementing necessary changes.
  • Track various sanction and watchlist compliance monitoring metrics, key performance indicators, key risk indicators, and key control indicators to ensure consistent framework, standards, and risk tolerances are followed across regional jurisdictions.
  • Facilitate consistency in screening across jurisdictions.
  • Establish and maintain strong relationships with internal stakeholders with relevant subject matter expertise to stay updated on global and regional compliance regulations, best practices, and emerging trends.
  • Collaborate with cross-functional teams, including Legal, Professional Services, Risk Management, and Operations, to drive Sanction Program initiatives, resolve issues, implement controls, and suggest enhancements.
  • Ensure appropriate escalation of identified compliance issues to relevant stakeholders and senior management.

Minimum Requirements Required To Be a Waver

  • Bachelor’s Degree in Financial Management or Investment Management, Business Management, Commerce, Commerce in Business Innovation and Entrepreneurship, or a related field. Advanced degree preferred.
  • Minimum of 1 year working experience in Sanction Compliance Programs, preferably in the payment industry.
  • Knowledge of sanctions requirements globally.
  • In-depth knowledge of risk-management principles and procedures.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Effective communication and presentation skills, with the ability to influence and collaborate with stakeholders
  • Experience with sanctions and other name screening systems and technologies
  • Experience in change management, such as list management governance.
  • Ability to navigate complex regulatory environments and adapt to changing regulations.
  • Professional certifications such as Certified Anti-Money Laundering Specialist (CAMS) is an added advantage.

Application Closing Date
Not Specified.

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2). Analyst, Retail Operations

Location: Lagos
Employment Type: Full-time

The Role

  •  As an Analyst, Retail Operations the candidate ensures smooth operations of our retail products (for example: Send by Flutterwave and Tuition by Flutterwave) through prompt processing of transactions, customer’s complaint resolution, identifying and resolving issues as well as effective stakeholder’s engagement

Responsibilities

  • Reconciliations: The reconciliation will cover settlement, refund, as well as payout (Wallet)
  • Dispute Management: Processing of chargeback and refund requests within the SLA whilst focus on process improvement on any operational gaps noticed
  • Complaint Resolution: Will be responsible for resolving customer’s complaints through dedicated channels
  • Treasury: Will be responsible for monitoring and ensuring sufficient wallet liquidity on all wallets
  • Transaction Review: Reviewing of transactions on status other than successful, approval of retried transfers
  • Stakeholders Engagement: Will be point of contact for both internal and external stakeholders on issues related to Send
  • Documentation: The candidate will contribute in documentation of processes and Business Required Documents (BRDs)

Required Competency and Skillset to be a Waver

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  • Bachelor’s Degree in a relevant field
  • Minimum of 1 year experience in Fintech Operations
  • Proficient knowledge of Microsoft suite and experience in account/wallet reconciliation
  • Knowledge of dispute management and relevant operational procedures and regulations
  • Understanding of the payment space, regulations, payment methods and relevant experience in Fintech operations
  • Open-mindedness with improved probing skills
  • Experienced in process improvement, complaint resolution and stakeholder’s engagement
  • Remittance experience is a nice to have
  • Experience in working in a cross-functional team.

Application Closing Date
Not Specified.

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3). Manager, Switching Operations

Location: Lekki, Lagos (Hybrid)
Employment Type: Full-time

The Role

  • As a Manager, Switching Operations your primary responsibility is to ensure that all transactions through our different products get to their destination through the best available route, selecting from the variety of providers available.
  • Simply put, when our customers initiate payments, we ensure the transaction gets to the provider and update the provide response on our system. Also ensure our systems are up, to always serve this purpose.

Responsibilities

  • Support Payout/Funds transfer processing in a timely manner.
  • Monitor transactions and ensure all rails are functioning optimally.
  • Monitors transactions and for signs of fraudulent activity, promptly escalates potential issues to the fraud team for investigation and resolution.
  • Collaborate with cross functional teams to resolve customer related issues.
  • Handles escalations to the team lead or relevant stakeholders and ensures resolution in line with relevant SLA.
  • Working with the CX and TAM team in investigating and resolving complaints relating to payout through assigned resolution channels.
  • Assists with process improvement tasks such as creating processes, tracking progress and updating stakeholders.
  • Transaction Reconciliation.
  • Proactively think of strategic methods to improve processes.
  • Any other duties assigned Process Improvement
  • Work with all sub-teams to identify various touchpoints and design processes to optimize same
  • Continuous evaluation of current processes vis-à-vis best industry practice.

Required Competency and Skillset to be a Waver

  • Bachelor’s Degree in Business or relevant field required.
  • Minimum of 7 years of proven experience in switching operations, preferably in the financial technology or payments industry.
  • Understanding of the payment industry.
  • Open-Mindedness and Result Oriented
  • Ability to work with Microsoft suite.
  • Ability to work in a cross-functional team.
  • Excellent interpersonal, presentation skills and communication skills.
  • Strong analytical and problem-solving skills
  • Ability to identify errors.
  • Ability to manage multiple priorities and meet set deadlines.
  • Work goal-oriented based on minimum supervision
  • High sense of responsibility, accountability, integrity, and ethical standard.

Application Closing Date
Not Specified.

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4). Manager, Tax & Transfer Pricing Compliance and Audits

Location: Lekki, Lagos (Hybrid)
Employment Type: Full-time

The Role

  • We are seeking a highly skilled and experienced Manager, Tax & Transfer Pricing Compliance and Audits to join our dynamic team.
  • This position offers an exciting opportunity to oversee tax compliance, transfer pricing strategies, and manage audits across multiple jurisdictions in alignment with Flutterwave’s business objectives.

Responsibilities

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  • Lead the development and execution of tax compliance strategies to ensure adherence to local and international tax regulations, including but not limited to corporate income tax, value-added tax (VAT), transfer pricing regulations, and other relevant tax laws.
  • Coordinate and manage the activities of consultants across multiple African countries
  • Oversee transfer pricing compliance processes, including documentation, benchmarking analysis, and ensuring compliance with relevant transfer pricing regulations in jurisdictions where Flutterwave operates.
  • Coordinate and manage transfer pricing audits by tax authorities, including preparation of documentation, responses to inquiries, and negotiation of resolutions to ensure favorable outcomes for Flutterwave.
  • Offer expert tax advice and guidance to internal stakeholders on various tax matters, including structuring transactions, tax implications of business initiatives, and potential tax risks and opportunities.
  • Stay updated on changes in tax laws and regulations in relevant jurisdictions and assess their potential impact on Flutterwave’s tax compliance obligations and overall business operations.
  • Work closely with cross-functional teams, including finance, legal, and external tax advisors, to ensure alignment of tax strategies with business objectives and foster a culture of tax compliance within the organization.
  • Identify opportunities to streamline tax compliance processes, enhance efficiency, and implement best practices to optimize tax compliance efforts across Flutterwave’s global operations.
  • Keep abreast of industry trends and emerging issues related to tax compliance, transfer pricing, and regulatory developments to proactively address potential challenges and capitalize on opportunities.

Required Competency and Skillset to be a Waver

  • Bachelor’s Degree in Accounting, Finance, Taxation, or a related field; Advanced degree and professional certifications (e.g., ICAN, ACA, ACCA, CTA) preferred.
  • Minimum of 7 years of relevant experience in tax compliance, transfer pricing, and tax audits, preferably in a multinational corporation or professional services firm.
  • Strong understanding of international tax laws, transfer pricing principles, and regulatory requirements across multiple jurisdictions.
  • Proven track record of successfully managing tax compliance projects and transfer pricing audits, with a focus on achieving positive outcomes and mitigating tax risks.
  • Excellent analytical skills and attention to detail, with the ability to interpret complex tax regulations and identify practical solutions to address tax challenges.
  • Effective communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders at all levels of the organization.
  • Strategic mindset with the ability to think critically, anticipate future tax trends, and develop proactive tax strategies to support Flutterwave’s long-term business goals.
  • Demonstrated leadership abilities, including the ability to lead a team, influence others, and drive change in a fast-paced and dynamic environment.
  • Proficiency in tax software and Microsoft Office Suite (Excel, Word, PowerPoint).
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should use the links below to apply:

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