200 + Employees
Paga was formed in early 2009 with the goal of enabling a cashless society and banking Africa’s unbanked. Paga, our initial offering, is a direct to consumer mobile payments solution.
1). Territory Sales Executive (Ekiti)
ABOUT THE ROLE:
- The Territory Sales Executive (TSE) is responsible for managing assigned areas to achieve all commercial targets within their territory. The TSE plays a crucial role in overseeing the sales team’s productivity and directs efforts to have a significant impact on the company’s results. They are responsible for efficiently running a sales team, which includes supervising, coaching, disciplining, and motivating team members to meet sales targets.
- Achievement of Commercial Targets: The TSE is accountable for meeting the overall commercial targets set for their territory. These targets encompass various metrics such as active agent count, transaction mix, transaction value, transaction volume, and more.
- Coaching/Mentoring Agents, PSPs & Aggregators: The TSE is responsible for training and retraining PSPs (Payment Service Providers) & Aggregators under their supervision, ensuring they train agents to the expected standard. They also mentor, coach, provide immediate correction to agents, PSPs, aggregators, and escalate issues to State Managers when necessary. Additionally, they communicate important company updates to PSPs & Aggregators in their zone and assess the performance of PSPs & Aggregators, reporting to State Managers as needed.
- Representing Paga: The TSE verifies agent outlets before creating accounts and conducts agent knowledge assessments within a specified timeframe after agent training. They cultivate and maintain positive and professional relationships with all agency principals and outlet assistants across their territory. Furthermore, they report issues and share insights internally to ensure the deployment of relevant resources to strengthen the Paga business in their territory.
- Strong leadership skills.
- Excellent interpersonal and communication skills.
- Proactive and takes ownership of tasks.
- Self-driven with a passion for achieving goals.
- Attention to detail.
- Adaptability and willingness to test ideas quickly, learning from the experience.
- Good interpersonal skills.
KNOWLEDGE AND SKILL REQUIREMENTS:
- Bachelor’s degree from an accredited university or college.
- Proficiency in Microsoft Excel and other Microsoft Office applications.
- Ability to understand and report issues effectively.
- Strong analytical and problem-solving skills.
- Dedication to providing outstanding customer service.
2). Inside Sales Consultant
Location: Yaba, Lagos
ABOUT THE POSITION
- The Inside Sales Consultant (ISC) holds the responsibility of overseeing existing agents, reactivating dormant agents, expanding the agent network, and increasing revenue through various telemarketing techniques. Moreover, the ideal candidate should possess the ability to convert pre-qualified sales leads, generate new business opportunities, employ upselling strategies to secure favorable deals, and maintain ongoing communication with agents to ensure a top-notch customer service experience.
- Initiate calls to agents to assess their activities and address any needs, complaints, or product/service-related issues.
- Respond promptly and accurately to agents, offering viable solutions and ensuring they feel supported and valued.
- Engage in active listening with agents, verifying information and de-escalating tense situations when necessary.
- Cultivate enduring relationships with agents founded on trust and dependability.
- Appropriately utilize software, databases, scripts, and tools to achieve desired outcomes.
- Comprehend and strive to surpass Inside sales call metrics while consistently delivering exceptional customer service.
- Effectively make sales or provide recommendations for products or services that align with agent requirements.
- Participate in training and developmental opportunities to enhance knowledge of the company and role.
- Uphold all company policies and procedures by maintaining comprehensive records of telephone communications and interactions through available tools and applications.
- Demonstrates strong leadership skills.
- Possesses exceptional interpersonal and communication skills.
- Exhibits initiative and ownership in tasks and goals.
- Self-motivated and enthusiastic about achieving success.
- Pays close attention to detail.
- Displays flexibility, embracing the willingness to test ideas and learn quickly.
- Maintains good interpersonal skills.
KNOWLEDGE AND SKILL REQUIREMENTS
- Holds a Bachelor’s degree from an accredited university or college.
- Proficient in Microsoft Excel and other Microsoft Office applications.
- Demonstrates excellent proficiency in using Freshdesk & Xcally tools.
- Capable of comprehending and reporting issues appropriately.
- Possesses strong analytical and problem-solving capabilities.
- Delivers outstanding customer service.
3). Senior Software Engineer
Location: Yaba, Lagos
- As a Senior Software Engineer at Paga, your role encompasses the ownership of implementing and ensuring the technical effectiveness of broad functional and technical aspects of the platform. Your contributions are expected to significantly impact the design and enhancement of the solutions you are involved in. Beyond this, you play a crucial part in advancing the software development practice as a whole. This entails peer leadership, conducting code reviews, providing technical training, driving process improvements, and offering technical thought leadership.
KNOWLEDGE AND SKILL REQUIREMENTS
- Holds a degree in a related discipline.
- Possesses 6+ years of continuous experience in enterprise software application development OR an advanced degree in a related discipline with a minimum of 4+ years of continuous experience in enterprise software application development.
- Demonstrates solid experience in team development tools and organizational structures.
- Exhibits strong multitasking abilities.
- Comfortable and experienced in providing technical leadership within a software development team.
- Code Sophistication: Proficient in understanding complex code constructs, design patterns, and frameworks, and adept at applying them effectively. Can adapt third-party frameworks for improved integration within their domain of work and create custom frameworks to enhance product development.
- Code Performance and Optimization: Prioritizes performance optimization, contributing actively to product design from a technical standpoint. Addresses usability, security, memory management, manageability, reliability, and performance.
- Abstraction Knowledge: Masters abstract software engineering concepts and widely applies them in their work. Enhances the work of junior peers by imparting these concepts through feedback.
- Technical Independence: Takes ownership of end-to-end product development for extensive products, features, frameworks, or product areas. Engages in platform-wide technical and architectural discussions, providing constructive input.
- Code Testing (Manual, Auto, Unit): Enhances code testability and testing tools and processes.
- Code Review Quality: Conducts comprehensive code reviews within their areas of responsibility, offering feedback that goes beyond error-checking to encompass overall structure, performance, reliability, and maintainability of the platform and codebase.
- IDE/Tool Usage & Routine Automation: Implements automation to enhance development practices individually and across the team. Creates useful tools for process improvement.
- Process Adherence & Development: Ensures process adherence across the team and actively contributes to process enhancement.
- Aesthetic Design: Contributes to the enhancement of overall product design through insightful feedback and implementation. Oversees aesthetic standards of junior peers.
NON-TECHNICAL VALUES & TRAITS
- Scope: Takes full responsibility for medium-sized or relatively complex projects, engaging with project stakeholders with minimal supervision. Manages more junior engineers contributing to their area of work.
- Initiative: Independently identifies technical problems and proposes solutions across the platform, particularly in their areas of expertise. Actively seeks opportunities to improve system and product development practices.
- Follow Through/Scrappiness/Grit/Availability: Drives high-quality completion of products independently with little supervision. Influences stakeholders effectively to implement solutions. Remains highly available during urgent moments to resolve technical issues.
- Mastery/Depth of Understanding: Establishes expertise in significant areas of the codebase. Possesses a basic understanding of key system frameworks and components, with deep understanding in some. Exhibits strong business knowledge in one or more functional areas. Demonstrates a thorough understanding of company processes and methodology, promoting understanding among others. Possesses broad knowledge of the platform to provide intelligent technical input to the business.
- Business Impact Awareness, Pragmatism: Balances technical, analytical, and product goals effectively, striving to create solutions that satisfy all these objectives.
- Vision & Strategic Perspective: Engages in strategic decision-making and provides valuable input to strategy. Consistently offers strategic context and understanding to junior team members.
- Collaboration: Demonstrates courtesy, tact, and diplomacy. Positively responds to requests for help from internal and external partners. Shares workload and helps colleagues when needed. Keeps others informed of progress on key tasks.
- Ownership & Results Orientation: Displays self-motivation and initiative at personal and professional levels. Takes decisive and accurate action to deliver value. Accepts responsibility for outcomes even when some elements are beyond their control. Supports and encourages others to adopt a constructive attitude toward successful work completion. Shares personal successes and acknowledges the achievements of others for motivation. Motivates colleagues through enthusiasm and a willingness to learn.
- Integrity: Upholds honesty consistently. Treats everyone with respect. Shows interest in understanding people’s behavior, recognizing the importance of attitudes and motives. Acknowledges the good work of others and pays attention to their needs.
- Policy Adherence: Stays updated with rules and regulations. Applies policies, processes, and procedures in daily work and proposes solutions for improvements in workflow.
- Communication: Expresses ideas and facts clearly through strong written and verbal communication skills. Promotes two-way communication by interpreting messages correctly and responding appropriately. Communicates in a non-threatening manner, demonstrating empathy.
Deadline: Not Stated
How to Apply: Interested candidates should use the links below to apply: