Vacancies at Palmpay Limited

Role and Responsibilities:

In your capacity as a Senior Administrative Specialist, your primary responsibilities will revolve around efficiently managing and coordinating administrative tasks related to requests originating from locations outside of Lagos. Your role encompasses the following:

• Request Coordination: Skillfully oversee a diverse array of out-of-state requests, ensuring prompt and accurate coordination between the Lagos office and remote locations.
• Communication: Act as the central point of contact for inquiries, requests, and updates from remote locations, fostering effective communication and collaboration.
• Document Management: Maintain well-organized and current records of all out-of-state requests, documents, and associated communications.
• Logistics Support: Arrange and coordinate logistics for visits, meetings, and events involving team members from different locations.
• Travel Arrangements: Facilitate travel arrangements, including accommodations and itinerary planning, for employees traveling to or from other states.
• Reporting: Generate periodic reports summarizing the status of out-of-state requests, highlighting key milestones, and flagging any potential issues.
• Cross-Functional Collaboration: Collaborate closely with various departments, such as Operations, HR, and Finance, to ensure the seamless handling of requests.
• Process Improvement: Continuously identify opportunities to streamline administrative processes and enhance overall efficiency.

Qualifications and Requirements:

To excel in this role, you should possess the following qualifications and meet the specified requirements:

• A Bachelor’s degree in Business Administration, Management, or a related field.
• Proven experience in administrative roles, with a minimum of 5 years’ experience, including at least 2 years of handling out-of-state requests or remote coordination.
• Strong organizational skills with a keen eye for detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using office software such as the Microsoft Office Suite and email.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong problem-solving abilities and adaptability.
• A team-oriented mindset with the capacity to collaborate seamlessly across functions.
• Prior experience in a fintech or technology-driven environment is considered a valuable asset.

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Job Summary:

• We are seeking an ideal candidate to take on the role of Employee Relations Supervisor. In this position, you will play a crucial role in fostering our company’s culture, enhancing employee engagement, orchestrating events, curating captivating content, and managing our HR department’s social media presence. As a key member of the HR team, you will collaborate closely with other departments to contribute to our company’s growth and overall success.

Responsibilities:

• Develop and execute strategies to uphold and strengthen our company’s culture.
• Craft and oversee initiatives to boost employee engagement, thereby enhancing satisfaction and retention.
• Plan and coordinate various company events, including team-building activities, social gatherings, and holiday celebrations.
• Create compelling content for our internal communication channels.
• Manage our HR department’s social media platforms, crafting content to boost engagement and broaden our reach.
• Offer guidance and support to employees regarding HR policies and procedures.
• Conduct investigations into employee complaints and concerns, providing recommendations for resolution.
• Assist in the development and implementation of HR programs and initiatives.
• Provide regular reports to senior management on employee relations metrics and trends.
• Perform additional related duties as required.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• A minimum of 3-5 years of experience in employee relations, HR, or a related field.
• Exceptional written and verbal communication skills.
• Strong organizational and project management abilities.
• Prior experience in event planning and coordination.
• Proficiency in crafting compelling content tailored for various channels and audiences.
• Familiarity with social media platforms and the ability to create engaging content.
• Solid problem-solving and analytical skills.
• Capability to work both independently and collaboratively within a team.
• Knowledge of HR policies, procedures, and best practices.

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