Vacancies at Qatar Airways

Qatar Airways is excited to be one of the world’s youngest airlines, serving all six continents, and we are also the world’s fastest-growing airline, thanks to our customers’ positive response to our products. Every day, we connect more than 160 places on the world with a fleet of cutting-edge aircraft and an unrivaled level of service from our home and hub, the Five-star Hamad International Airport in Doha, Qatar.

1). Reservations and Ticketing Agent

Job Id: 201889

Location: Abuja

Category: Corporate & Commercial

About the Role

• We are currently seeking a Senior Reservations and Ticketing Agent for Abuja, Nigeria. In this position, you will be responsible for delivering professional and customer-oriented reservations and ticketing services to both individual customers and travel businesses, whether through phone calls or in-person meetings. Your primary goal is to ensure exceptional customer satisfaction and achieve annual revenue targets.

Key Responsibilities

• Make and confirm reservations for passengers.
• Arrange reservations and routing using timetables, airline manuals, reference guides, and tariff books, ensuring the correct issuance of ATBs for all ticketing transactions.
• Assist mishandled passengers, including NOREC/DNB cases, to minimize passenger complaints.
• Issue tickets with accurate fare quotes to reduce passenger complaints and debit notes.
• Provide advice on changes in flight plans, as well as canceling or confirming reservations.
• Communicate changes in passenger itineraries to load control personnel and other stations to optimize seating capacity on flights.
• Ensure timely closure of the sales report.
• Initiate and promote QR products to generate revenue.
• Record and process reservations made via phone, fax, or email, and handle telex messages and authorities.
• Manage the Help desk, assisting travel agents with seat confirmations and upgrade/downgrade proposals.
• Issue MCOs (Miscellaneous Charges Orders) and process refunds, including lost tickets and time-barred tickets.
• Examine passenger tickets to provide accurate guidance to passengers.
• Plan routes and calculate ticket costs using schedules, rate books, and computer systems.
• Determine the availability of space on requested travel dates and communicate changes to customers or travel agents, offering alternate options.
• Sell and assemble tickets for mailing or transmission to customers.
• Respond to inquiries from travel agencies and transportation firms, including airlines, bus companies, railroad companies, and steamship lines.
• Be part of an extraordinary story
• Your skills, imagination, and ambition have no boundaries here. You’ll discover endless opportunities for growth and the chance to tackle the most significant and rewarding challenges that will enhance your skills and experience. You are part of our future, contributing to an international community where the impossible is just another challenge. Together, we make everything possible.

Qualifications

To excel in this role, you will need:

• A Bachelor’s Degree or equivalent, along with 1 year of relevant job experience.
• Recognition of the IATA/Airline Basic Tariff Course will be a valuable asset.
• Proficiency in world geography.
• Excellent English language communication skills, both spoken and written.
• Thorough knowledge of special rates, offers, and promotions.
• Proven ability to manage room sales with a focus on revenue optimization.
• Ability to adhere to management policies and target sales mix to achieve maximum room revenue while maximizing selling opportunities.
• Demonstrated commitment to quality and attention to detail.

Application Closing Date
26th September, 2023.

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