Business Operations & Customer Relations Officer (Fashion & Event) at Elvaridah

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

Job Title: Business Operations & Customer Relations Officer (Fashion & Event)

Location: Ikoyi, Lagos

Key Responsibilities

Business Operations:

• Oversee daily operational activities to ensure business efficiency and consistency
• Coordinate logistics, inventory, and supply chain processes
• Assist with vendor management and procurement coordination
• Maintain accurate records of transactions, inventory, and supplies
• Generate performance and reports for management
• Run the training school end-to-end and ensure every cohort launches smoothly.
• Drive business development by pitching our bar-academy training and recruitment services to bars, restaurants, and other partners.
• Support the CEO across all ongoing projects and tasks.
• Create and polish slide decks, pitch templates, and other presentation materials.
• Oversee Eventi Cocktails’ supervisor and staff – acting as their direct manager and performance coach.

Customer Relations:

• Serve as the first point of contact for customer inquiries, complaints, and feedback
• Manage customer communication via email, phone, and social platforms
• Track and resolve customer service issues promptly and professionally
• Maintain a customer database and ensure customer satisfaction
• Work to improve customer engagement and retention.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, or a related field
• 2 years of experience in operations, customer service, or client relations
• Strong organizational and problem-solving skills
• Excellent verbal and written communication
• Proficiency in Microsoft Office and CRM tools
• Ability to multitask and work in a fast-paced environment
• Passion for lifestyle, fashion, or wellness industries is a plus.

Salary

• N200,000 / Month.

Application Closing Date
14th June, 2025.

How to Apply: Interested and qualified candidates should send their CV and a cover letter to: [email protected] using the Job title as the subject of the mail.