CISCO Voice Engineer (with US Visa Sponsorship) at Strategic Staffing Solutions

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

• This is a Contract Opportunity with our company that MUST be worked on a W2 Only.
• No C2C eligibility for this position.
• Visa Sponsorship is Available!

The details are below.

“Beware of scams. S3 never asks for money during its onboarding process.”

Responsibilities:

• Defining Configuration Specifications and Business Analysis Requirements:
• Collaborate with stakeholders to understand collaboration technology needs.
• Define configuration specifications collaboration systems.
• Gather business analysis requirements to align solutions with organizational goals.

System Management and Optimization:

• Configuration, maintenance, and optimization of collaboration systems.
• Plan and execute MAC requests related to collaboration systems.

Quality Assurance:

• Perform quality assurance checks on collaboration systems and processes.
• Ensure collaboration systems meet performance standards and user expectations.

Technical Troubleshooting:

• Investigate, troubleshoot and remediate collaboration systems issues.
• Provide recommendations to the team for improvements.

Contractor Management:

• Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.
• Ensure timely project execution and adherence to quality standards.

System Experience:

• Cisco CUCM VoIP System
• Cisco PCCE (Contact Center System)
• Cisco Cube
• Cisco Video Conference systems Managed via Control Hub
• Microsoft Teams meetings

Requirements and Skills:

• Proven experience in managing Cisco collaboration and Contact Center technologies.
• Strong troubleshooting skills and ability to handle complex issues.
• Dial plan and call flow/routing management
• Project management experience for successful system implementations.
• Vendor management experience.
• Excellent communication and collaboration skills.

Core Competencies:

• Takes ownership and acts with integrity.
• Drives operational excellence for customers.
• Builds strong, collaborative relationships.
• Cultivates innovation and embraces change.
• Thinks strategically and exercises sound judgment.

Preferred Certifications:

Associate/Intermediate level:

• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft Certified: Teams Support Engineer Specialty – Certifications | Microsoft Learn
• SIP Training and SSCA® Certification – SSVVP™ Voice and Video over IP training and certification (thesipschool.com)
• Certification | BICSI – Installer & Technician, DCDC

Professional/Expert/Advanced level:

• Microsoft 365 Certified: Teams Voice Engineer Expert
• SIP Training and SSCA® Certification – SSCA® ‘Elite’ SIP training and SIP Certification (thesipschool.com)
• Certification | BICSI – RTPM, RCDD
• CCNP Collaboration – Training & Certifications – Cisco
• CCIE Collaboration Certification and Training – Training & Certifications – Cisco