Customer Experience Manager at Efficacy Construction Company Limited

Company Info

Efficacy Construction Company Limited is a renowned building construction company with a presence in Lagos, Nigeria, and more than 14 years of outstanding service in the real estate industry. The organization has steadily evolved over the course of its profitable fourteen-year journey to become dedicated to providing and satisfying one of the most basic demands on the hierarchy of human wants, shelter. a success that we have attained since our inception by maintaining our commitment to responsibility, excellence, dependability, and efficiency.

Title: Customer Experience Manager

Location: Lagos

Employment Type: Full-time

Job Responsibilities

  • Building long-term relationships with key clients.
  • Addressing customer concerns and complaints.
  • Schedule regular follow up with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Collaborate with internal teams (engineers, senior management etc) to address customers’ needs.
  • Organize training programs for customer experience representatives in order to update their job knowledge and enhance their skills
  • Oversee the restructuring of the organization into a customer-focused establishment
  • Ensure that appropriate approvals are in place before real estate transactions are executed.
  • Manage regulatory and compliance related services.

Job Requirements

  • Bachelor’s Degree in any relevant field
  • Minimum of 5 years experience in Customer Experience role, of which 3 should be a managerial position
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Good team player and pays attention to details.
  • Ability to work under pressure and meet deadlines.
  • Ability to oversee and manage multiple projects
  • Background in customer service; industry knowledge (Real Estate) is essential.
  • Analytical thinker with strong conceptual and research skills.
  • Proficient with Microsoft Office programs.

Deadline: 14th June, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

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