Company Info
Mid sized business
1 to 50 Employees
LEAM Consulting is Nigeria's leading consulting organisation for professional certification training, HR advisory services, business development/startup, and IT consulting services.
LEAM Consulting is Nigeria’s leading consulting organisation for professional certification training, HR advisory services, business development/startup, and IT consulting services.
Title: Customer Representative
Location: Moniya-Ibadan, Oyo
Employment Type: Full-time
Responsibilities
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Requirements / Qualifications
- OND, HND / B.Sc
- Excellent communication skill
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters.
Deadline: 10th April, 2024.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.