Customer Satisfaction Representative (Frozen Chicken & Eggs) at DSL Pharma

DSL Pharma is a manufacturing company that is currently focused on providing cutting edge veterinary and pharmaceutical solutions, customized to meet the daily needs of her end users.

Job Title: Customer Satisfaction Representative (Frozen Chicken & Eggs)

Locations: Lagos & Port Harcourt – Rivers

Employment Type: Full-time

Job Purpose

• To drive the sales of frozen chicken and table eggs to wholesalers, retailers, restaurants, hotels, and market distributors within the assigned city.
• The role requires cold-chain sales knowledge, strong negotiation skills, and the ability to work under pressure in a fast-moving FMCG environment.

Key Responsibilities

• Actively prospect for new customers and close sales for frozen chicken and eggs.
• Maintain and grow sales with existing customers (retailers, hotels, food vendors, cold room operators).
• Ensure visibility of natnudO products in key wet markets and retail outlets.
• Achieve daily, weekly, and monthly sales targets.
• Work with depot/distribution teams to ensure prompt delivery of customer orders.
• Collect and report market intelligence (pricing, competitor activity, customer feedback).
• Reconcile cash or transfer payments and submit accurate sales reports daily.
• Educate customers on product handling, storage, and benefits.
• Escalate customer complaints or order challenges quickly and ensure follow-up.

KPIs

• Sales target achievement
• New customers onboarded
• Customer retention rate
• Daily remittance accuracy
• Market coverage efficiency

Requirements

• HND/B.Sc. in Business, Marketing, Agriculture, or related discipline.
• At least 1–2 years of field sales experience, preferably in FMCG or frozen foods.
• Must be familiar with cold-chain sales (frozen chicken, fish, meat, or ice cream).
• Strong selling, negotiation, and customer relationship skills.
• Must reside in Lagos or Port Harcourt and be willing to move around the city daily.
• Ability to meet targets and work with little supervision.

Application Closing Date
31st August, 2025.

How to Apply: Interested and qualified candidates should send their applications to: [email protected] using the Job Title as the subject of the email.

Note

• This is a SALES role – not a customer service or admin job.
• Only apply if you have SALES experience and are confident selling frozen chicken and table eggs to retailers, bulk buyers, or distributors.