Company Info
Mid sized business
The Borough Lagos
1 to 50 Employees
The Borough Lagos – Our boutique hotel, located in the heart of Lagos, provides unrivaled elegance and service. Whether you’re in Lagos for work, moving, or visiting family, our boutique hotel will thrill you with sumptuous facilities and elegant décor. The Borough Lagos is already a trusted option for the world’s biggest enterprises, international organizations, and discriminating private clientele who wish to relax in the fashionable comfort and feel of their own home when visiting Lagos for a long or short period of time.
Title: Customer Service Representative
Location: Lekki Phase 1, Lagos
Employment Type: Full-Time
Job Brief
- We are looking for a customer service representative to join our team.
- This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
- The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities
- Manage inbound customer communications – Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success – Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge – Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM – Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements
- Bachelor’s Degree or equivalent
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM systems and practices.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should Click Here to apply online