Company Info
Mid sized business
At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community.
1 to 50 Employees
At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market.
Job Title: Customer Service Representative (Collections)
Location: Ikeja, Lagos
Employment Type: Full-time
Description
- A Customer Service Representative in Collections is responsible for contacting customers to collect overdue payments and resolve outstanding account balances.
- The role involves maintaining professionalism, adhering to company policies, and providing exceptional customer service while negotiating repayment plans or resolving disputes.
- This position requires strong communication, problem-solving, and time-management skills.
Key Responsibilities
Collections Activities:
- Contact customers via phone, email, or other communication channels to collect overdue payments.
- Notify customers of outstanding balances and payment deadlines.
- Negotiate repayment plans or settlements in alignment with company policies.
Customer Service:
- Handle customer inquiries regarding account balances, payment options, and billing discrepancies.
- Provide accurate information and resolve disputes promptly.
- Maintain a professional and empathetic approach to customers facing financial difficulties.
Account Management:
- Update customer account information, payment arrangements, and follow-up actions in the system.
- Monitor and track account activity to ensure adherence to agreed payment plans.
- Recommend accounts for escalation, legal action, or write-offs, when necessary
Reporting and Metrics:
- Prepare and submit daily/weekly reports on collection activities and outcomes.
- Monitor and achieve individual and team performance targets, including collection rates and call quality.
Requirements
- Interested candidates should possess a Bachelor’s Degree, HND or OND qualification.
Application Closing Date
30th March, 2025.
How to Apply: Interested and qualified candidates should send their Resume to: [email protected] using the job title as the subject of the mail.