Customer Services Officer at Focal Point Projects Limited

Abuja

Focal point

Company Info

Mid sized business

Focal Point Projects Limited is a design, construction, management and maintenance firm which is located in Lagos, Nigeria.

1 to 50 Employees

Focal Point Projects Limited is a design, construction, management and maintenance firm which is located in Lagos, Nigeria. Established in 2008 and incorporated in 2012 to provide services such as building and civil engineering design, execution, monitoring /control, project management and maintenance.

Job Title: Customer Services Officer (Female)

Location: Gishiri, Abuja (FCT)

Employment Type: Full-time

Job Responsibilities

  • Welcome customers with a cheerful face upon entrance
  • Attend to customers professionally
  • Receive/make calls and send messages
  • Good communication skills
  • Input all customers information and details on the system correctly without error
  • Ensure to proffer a timely resolution to customers complaint in a professional manner
  • Interface closely with other department to ensure the company business needs are met, as well as Customer needs.
  • Entering all online documents as at when due
  • Collecting and analyzing customer’s feedback
  • Processing billing
  • Ensuring complete customer satisfaction
  • Be the face and image of the company.

Requirements

  • Candidates should possess an HND / BSc qualification with 1+ years relevant work experience.
  • Must have good communications skill both oral and written
  • Must be computer literate
  • Must be a female
  • Must residues be detail oriented
  • Must be an active listener
  • Must reside in Wuse II and environs
  • Must be young and active
  • Must be able to multitask
  • Must be patient
  • Ability to show empathy
  • Must be friendly.

Application Closing Date
24th June, 2025.

How to Apply
Interested and qualified candidates should send in their CV to: [email protected] using the Job Title as the subject of the mail.