Company Info
Mid sized business
1 to 50 Employees
WorQulture - Our client, a luxury fashion brand, is recruiting to fill the position below:
WorQulture – Our client, a luxury fashion brand, is recruiting to fill the position below:
Job Title: Fashion Customer Service Representative (Intern)
Location: Lekki Phase 1, Lagos
Employment Type: Internship
Working Days: Mon – Saturday (Alternate Saturdays)
Working hours: 9 am – 6pm
Job Summary
- Our client is in need of a Customer Service Representative. As a Customer Service Representative in our fashion house, you will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- You will serve as a brand ambassador, representing our company’s values and commitment to excellence in every customer interaction.
Responsibilities
- Respond promptly to customer inquiries and complaints, resolve customers’ complaints, concerns, and feedback on all various channels, including phone, email and in-person interactions
- Build and maintain strong relationships with clients, understanding their preferences, needs, and style preferences.
- Assist clients with product inquiries, sizing, styling advice, and order placement, ensuring a seamless shopping experience.
- Act as a brand ambassador, represent the brand with professionalism, enthusiasm, and a deep passion for fashion.
- Coordinate with internal teams, including sales, marketing, and operations, to ensure timely and accurate resolution of client issues and inquiries.
- Proactively reach out to clients to provide updates on new arrivals, promotions, and exclusive events, fostering ongoing engagement and loyalty.
- Maintain accurate records of client interactions, inquiries, and feedback, utilizing CRM systems to track client preferences and purchase history.
- Assist customers in placing orders, processing payments, and tracking shipments.
- Investigate order discrepancies, shipping delays, and product issues to provide timely resolutions.
- Offer personalized recommendations based on customer preferences and style preferences.
- Process orders, exchanges, returns, and refunds accurately and efficiently.
- Follow up with customers after purchases to ensure satisfaction and gather feedback.
- Identify opportunities to upsell or cross-sell products based on customer needs and preferences.
- Maintain accurate records of customer interactions, inquiries, and resolutions using CRM software or databases.
- Generate reports on customer service metrics, such as response time, resolution rate, and customer satisfaction scores.
- Act as a brand ambassador by promoting new collections, promotions, and brand initiatives to customers.
Requirements
- Minimum of a Bachelor’s degree in any related field.
- Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.
- Strong interpersonal skills, with the ability to build rapport and trust with clients from diverse backgrounds.
- Excellent problem-solving abilities, with a proactive and solution-oriented approach to addressing client needs and concerns
- Proficiency in using CRM software, Microsoft Office suite, and other customer service tools.
- Strong attention to detail and accuracy in order processing and data entry.
Salary
- N80,000 – N120,000 per month.
Application Closing Date
30th June, 2025.
How to Apply: Interested and qualified candidates should Click here to apply online