Company Info
Large organization
200 + Employees
Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative
Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).
1). Digital Engagement Officer
Job Identification: 938
Location: Victoria Island, Lagos
Employment Type: Full-time
Job Description
Business and Financial Performance:
- Drive the design and management of digital client journey from awareness, engagement, consideration to conversion, connecting our owned digital platforms with external channels and capitalizing on marketing technology to uplift engagement capabilities
- Engage customers and prospects in a manner that informs them and builds affinity with the Ecobank brand and our product offering
- Drive conversations with prospective customers and move them along the sales funnel
- Prepare and run virtual events where customers may engage with product managers about Ecobank services
- Work collaboratively with various internal stakeholders
Customer Excellence:
- Ensure excellent communication with external and internal stakeholders to ensure high levels of engagement and conversion of prospects into customers
- Build a strong network to gain access to necessary data, resources, and information to achieve the goals of driving engagement of prospects along the sales funnel and beyond
- Deep understanding of our target customers and how to engage them
Leadership and People Management:
- Lead a team of digital sales agents who engage prospects and customers via digital communications channels
- Work with internal and external stakeholders to ensure quality of communication between Ecobank representatives and customers or prospects
- Embody a culture of effective storytelling in selling Consumer Bank products
Process Controls and Operational Excellence:
- Liaise with Product managers to monitor effectiveness of engagement activities in driving business, making adjustments where necessary
- Comply with all Consumer Bank’s policies and procedures.
Requirements
- Candidates should possess a Bachelor’s Degree with relevant experience.
Application Closing Date
23rd May, 2025; 06:30 PM
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2). Relationship Manager, Premier Banking
Job ID: 935
Location: Victoria Island, Lagos
Employment Type: Full-time
Job Description
Business and Financial performance:
- Acquisition of new high-value clients in line with laid down target market criteria
- Proactively develop client relationship, anticipate, and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
- Ensure financial performance across assigned targets for liability, assets & wealth management products
- Ensure that client instructions are duly affected by applying all standard checks and controls in coordination with other departments.
- Achieve a high le level of knowledge of Premier Banking products and services by keeping up to date with related developments.
- Strong understanding of economics and financial markets, focusing on the fixed income and equity space, as well as developments and trends in the global wealth management sector
Customer Excellence:
- Handle client queries of day-to-day nature and assist in resolving clients’ problems within the team
- Implement and embody the bank’s RACE-IT culture and principles when dealing with customers
- Ensure excellent service to all Premier clients with zero tolerant for complaints
Leadership and people management:
- Track and provide weekly reports on Portfolio performance at RM level
- Team Player – collaborates with other RMs within the segment for increased productivity.
- Work closely in line with the Branch & Operations Team to deliver exceptional customer service
Process, control, and operational performance:
- Ensure full adherence to Operational Risk and Compliance guidelines e.g., KYC and anti-money laundering measures.
- Constantly monitor credit portfolio to ensure maximum of 3% NPL. If higher, take remedial actions to regularize.
Strategic initiatives:
- Implement the communicated strategic initiatives that will create business growth
Application Closing Date
23rd May, 2025; 06:30 PM
How to Apply: Interested and qualified candidates should use the links below to apply:
