Latest Vacancies at Interswitch Limited

Nigeria

Company Info

Interswitch Limited is an integrated payment and transaction processing company that provides technology integration, advisory services, transaction processing and payment infrastructure to government, banks and corporate organizations.

1). Operations Engineer (Support/Implementation)

Location: Lagos

Job Description

  • To deliver standard business operations services to retain existing customers in relation to Incident resolution, Problem reporting, Event Monitoring, Implementation & Configuration on Applications.

Responsibilities
Incident Solution:

  • Shall ensure that all 1st level incidents logged are resolved with a view to meeting set SLA/Customer satisfaction while liaising closely with relevant teams
  • Shall ensure proper cleanup of after effect of incidents with a view to eliminating financial exposure and customer dissatisfaction
  • Shall adequately document known issues and detailed work-around that can be applied in the case of a re-occurs
  • To adequately report problems resulting from incidents with a view to completely resolve root cause Event Monitoring
  • To ensure timely event detection with a view to averting critical incidents or proactively managing the outcome of such events
  • To ensure that incidents are created for all critical events and escalated by all means necessary to guaranty the shorted resolution timeframe

Implementation / Configuration Management:

  • Set up/ Configure settlement, Dispute and Reconciliation applications/servers as deployed by the technology team
  • Suggest improvement to the process with a view to make operations better
  • Perform user acceptance tests (UAT) for 3rd party integrations
  • Provide support to merchants and 3rd party integrators (eg CWIPs) integrating to our products
  • Maintain high customer satisfaction levels with the projects handled
  • Onboard customers on product/applications for transaction processing, settlement, Dispute and Reconciliation on Interswitch’s platforms and applications

Requirements

  • BSc or BEng in Computer Science / Business Information Technology
  • Programming or SQL scripting skills added advantage
  • ITIL foundation experience added advantage

Technical Skills:

  • A Basic understanding of SQL
  • Basic understanding of Electronic funds transfer processing
  • Understanding of Basic Networking/File Transfer protocol
  • An understanding of Basic Linux Command
  • A basic understand the concept of Kubernetes
  • Basic knowledge of programming languages
  • Trace/Data analysis

Behavioural Competencies:

  • Collaboration
  • Customer focus
  • Empathy
  • Pro-activity

Soft Skills:

  • Communication.
  • Interpersonal Skills.
  • Problem-solving.
  • Critical Thinking.

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2). Service Operations Executive

Location: Lagos

Job Description

  • To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Inters witch Network.

Responsibilities

  • Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities in regard to the following services:

Functional Responsibilities:

  • Settlement Computation and Collation
  • Switched transactions settlement
  • Processed transactions billing
  • Services/Network billing
  • Settlement Adjustment
  • Settlement Re presentment
  • Exception Investigation and resolution/escalation
  • Ensure disputes to be settled daily are settled accordingly
  • Identify exceptions to the above, investigation and resolve/escalate

Dispute Operations:

  • Arbitration
  • Arbitration Billing
  • Pre-arbitration
  • Chargeback processing

File Processing:

  • Card Scheme clearing file processing
  • (Mastercard, Visa, Discover, Amex, JCB etc)
  • Card file processing
  • Routine Report Delivery:
  • Daily Settlement Reports (Details and Summaries)
  • Daily Card Management Reports (Card balance, statement, Activity reports)
  • Periodic Analytical reports ie Weekly, Monthly or Quarterly(QOC, QMR, CBN Data etc)
  • Ensure delivery of Daily Dispute Reports (Details)
  • Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency

Specialized Services:

  • Airtime Stock Balance monitoring and reconciliation reporting
  • Airtime Stock procurement and top up confirmation
  • Agent registration
  • Agency Network Virtual account top up
  • Agent Details update management
  • Mobile Platform Business Reversal Settlement Advice

Service Desk:

  • Case Resolution

Requirements
Education and Experience:

  • Academic Qualification(s): BEng / BSc
  • Professional Qualification(s): N/A however relevant experience in EFT and/or Accounting systems principles is an advantage
  • Experience (Number of relevant years): 1 – 2 years

Functional Competencies:

  • Customer Service Delivery
  • Business Tools Utilization
  • Continual Process Improvement
  • Time Management

Deadline: Dec 1, 2022

How to Apply: Use the links below to apply:

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