Patient Liaison & Engagement Officer (Dental Clinic) at Zendale Consulting

Zendale Consulting is a reputable company that provides healthcare services to private and public organization.

Job Title: Patient Liaison & Engagement Officer (Dental Clinic)

Location: Lagos

Job Summary

• We are seeking a friendly, smart, and proactive Patient Liaison & Engagement Officer to serve as the first point of contact for prospective and existing dental patients.
• This person will provide helpful information about the clinic, direct patients to the clinic, follow up with clients, and improve overall patient engagement and experience.
• This role combines customer service, communication, follow-up, and a performance-driven approach to help grow patient inflow and satisfaction.

Key Responsibilities
Patient Liaison & Clinic Promotion:

• Serve as the contact person for all inquiries about the dental clinic (via phone, social media, or in person).
• Provide clear and professional responses to patient questions about location, services, prices, and appointment availability.
• Direct clients to the appropriate dental clinic location.

Patient Follow-Up & Communication:

• Call and follow up with patients who have made inquiries or missed appointments.
• Maintain records of calls, inquiries, and follow-up outcomes.
• Encourage clients to complete their treatment by reminding and motivating them as needed.

Client Conversion & Engagement Tracking:

• Track the number of clients you refer or encourage to visit the clinic.
• Work with the team to improve conversion rates and overall client satisfaction.
• Participate in outreach and community engagement activities when required.

Requirements

• Minimum qualification: OND, HND, or B.Sc in any discipline.
• Excellent spoken and written communication skills.
• Friendly, patient-centered attitude and professional appearance.
• Confidence in handling calls, messages, and inquiries.
• Strong interpersonal skills and ability to build rapport with patients.
• Ability to work independently, meet performance targets, and follow through on tasks.
• Experience in customer service, reception, or a health-related role is an added advantage.

Application Closing Date
Not Specified.

How to Apply: Interested and qualified candidates should send their CV / Resume to: [email protected] using the job title as the subject of the mail.