Company Info
Mid sized business
1 to 50 Employees
LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.
LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.
Title: Call Centre Agent
Location: Alausa, Lagos
Employment Type: Full-time
Job Objective/Summary
- Responding to customer questions, and complaints and troubleshooting problems with services or products. Ensuring agents’ complicity with all call centre objectives, performance standards, and policies.
Duties and Responsibilities
- Ensure clients (corporate customers, retail customers, distribution partners and providers) have a seamless encounter with using our service.
- Obtain client information by supervising telephone calls; interviewing clients; and verifying information.
- Respond to all Enrolee and Provider inquiries and handle any complaints.
- Provide information about company products and services.
- Receive and handle customer complaints.
- Seek resolution of customer queries.
- Take telephone calls on behalf of the organization to fulfil customer requirements.
- Have the most up-to-date information on all plans of the organization and be able to help customers in a quick and friendly fashion.
- Maintain communication equipment by reporting any faults promptly.
- Maintain and improve quality results by adhering to standards and guidelines.
- Develop tactics to deepen relationships with clients through regular interactions.
Job Requirements
- A First Degree or its equivalent – BA / BSc / HND.
- A nurse or health professional-related field would be an added advantage.
- 2-3 years of relevant work experience.
Deadline: 7th June, 2024.
How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the mail.