Company Info
Mid sized business
BFREE - We are a young, innovative and Nigeria’s foremost ethical debt collection startup. If you want to have fun while working in a fun environment, earn very well when you perform like a rock-star, and be part of a company where your voice matters, then Bfree is the place for you. Because we hate status-quo and we hate mediocre - we founded BFREE to revolutionize debt recovery in Nigeria
1 to 50 Employees
BFREE – We are a young, innovative and Nigeria’s foremost ethical debt collection startup. If you want to have fun while working in a fun environment, earn very well when you perform like a rock-star, and be part of a company where your voice matters, then Bfree is the place for you. Because we hate status-quo and we hate mediocre – we founded BFREE to revolutionize debt recovery in Nigeria
Title: Quality Assurance Specialist
Location: Lagos
Employment Type: Full Time
Responsibilities
- Performs call monitoring and provides trend data, quality reports, and feedback to agents and line manager
- Reviews email responses and provides trend data, quality reports, and feedback to agents and line manager
- Participates in the design of call/email monitoring formats and quality standards.
- Participates in Member listening programs to identify customer needs and expectations.
- Facilitates call training and calibration sessions for call centre staff.
- Perform other duties as assigned.
Requirements
- 2 – 3 years Call Center Experience.
- Outstanding customer service skills and dedication to providing exceptional customer care.
- Focus on quality and customer service.
- Exceptional listening, comprehension and analytical skills.
- Solid time management skills.
- Creative ability & writing proficiency.
- Ability to multitask and successfully operate in a fast-paced, team environment.
- Must adapt well to change and successfully set and adjust priorities as needed.
- Must be proficient with Microsoft Office (intermediate Word and PowerPoint, basic Excel).
Skills:
- Excellent listening, verbal, written, and interpersonal communication skills
- Keen attention to detail
- Good judgment and decision-making capabilities
- An effective time manager who can perform in a fast-paced, deadline-oriented environment
- Knowledge of Microsoft Office Suite Products
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should Click Here to apply online