Company Info
Mid sized business
1 to 50 Employees
CTG Global
CTG Global is a specialist in staffing solutions for humanitarian and development projects, particularly in conflict-affected countries. They offer expertise in Human Resources and logistics services to support these initiatives.
Title: Account Manager
Vacancy ID: VAC-10156
Location: Borno
Start Date: 01-Sep-2023
Overview of position
- CTG delivers humanitarian & development projects in high risk areas through the provision of recruitment, HR & project management services. CTG enables public & private sectors to focus on their core business & mitigate risks.
Responsibilities
Specific responsibilities will include but not be limited to:
- HR management.
- Operational management.
- Personnel management.
- Business development.
- Financial management.
HR management:
- Accountable for managing assigned clients.
- Responsible for meeting client objectives in accordance with contracted scope of work.
- Ensure total client satisfaction with the services being provided.
- Ensure clients are regularly updated & client expectations are met in accordance with agreed time frames.
- Responsible for ensuring deployment plans, administrative documents, system & personnel management SOPs are in place & complied.
Operational management:
- Provide assistance with ensuring compliance with local labor law.
- Ensure an understanding of CTG’s duty of care, evacuation & medevac plans.
- Management of the safety of our consultants in the field from mobilization to demobilization with the support of the Country Manager where required.
- Management of 3rd party security, accommodation & other local service providers & fixers.
- Understand the contracted terms of all accommodation, security, logistics support, with the assistance of the Operations Manager where required.
- Management of crisis situation in accordance with the CTG crisis management SOP.
Personnel management:
- Support the recruitment department for new deployments.
- Responsible for deliverable’s against the provided mobilization plan for new contracts.
- Ensure all consultants are issues with country specific operational guidelines & receive a full CTG induction prior to commencing work for the client.
- Responsible for consultant duty of care & knowledge sharing on security threats & incidents.
- Approving consolidated payroll spreadsheets, supporting documents, etc.
- Checking for inconsistencies prior to authorization.
- Review consultant’s performance in accordance with client’s requirements.
- Act as a focal point between insurers & consultants / emergency liaison persons in instances of medevac & or major incident. Supporting documentation collection for such incidents.
Business acquisition & growth:
- Actively promote CTG’s services & assist in building a network of key business partners & potential clients.
- Develop current & new client relationships through to contract negotiation.
- Represent CTG in meetings.
- Assist with the development of proposal responses.
Project reporting:
- This role reports to the Country Manager.
Requirements
- University Degree in the field of Business Administration, HR or related field a relevant HR qualification & / or experience may be waived in lieu of a Bachelor’s Degree.
- Minimum of 3 year of experience in Africa is desired.
- Skills required for this job are typically acquired through the completion of an undergraduate degree & 5+ years of relevant experience.
- Experience in HR processes & applications, exposure & expertise in HR systems data analysis & analytical skills required.
- Must be well versed in all MS Office applications & experienced in producing reports for management.
- Self starter with good initiative & multi tasking skills who pays attention to the details, demonstrated ability to troubleshoot & resolve problems, excellent spoken & written communication.
- Minimum 3 years of experience in HRM, client relations.
- Fluent in English.
Team management:
- The selected candidate is expected to manage CTG consultants working on UN projects.
Deadline: 9th August, 2023.
How to Apply: Interested and qualified candidates should Click Here to apply online
Note
- Qualified female candidates are strongly encouraged to apply for this role.
- Duty station may be changed depending on project requirements.