Account Manager at CTG Global

Borno

Ctg

Company Info

Mid sized business

1 to 50 Employees

CTG Global

CTG Global is a specialist in staffing solutions for humanitarian and development projects, particularly in conflict-affected countries. They offer expertise in Human Resources and logistics services to support these initiatives.

Title: Account Manager

Vacancy ID: VAC-10156

Location: Borno

Start Date: 01-Sep-2023

Overview of position

  • CTG delivers humanitarian & development projects in high risk areas through the provision of recruitment, HR & project management services. CTG enables public & private sectors to focus on their core business & mitigate risks.

Responsibilities
Specific responsibilities will include but not be limited to:

  • HR management.
  • Operational management.
  • Personnel management.
  • Business development.
  • Financial management.

HR management:

  • Accountable for managing assigned clients.
  • Responsible for meeting client objectives in accordance with contracted scope of work.
  • Ensure total client satisfaction with the services being provided.
  • Ensure clients are regularly updated & client expectations are met in accordance with agreed time frames.
  • Responsible for ensuring deployment plans, administrative documents, system & personnel management SOPs are in place & complied.

Operational management:

  • Provide assistance with ensuring compliance with local labor law.
  • Ensure an understanding of CTG’s duty of care, evacuation & medevac plans.
  • Management of the safety of our consultants in the field from mobilization to demobilization with the support of the Country Manager where required.
  • Management of 3rd party security, accommodation & other local service providers & fixers.
  • Understand the contracted terms of all accommodation, security, logistics support, with the assistance of the Operations Manager where required.
  • Management of crisis situation in accordance with the CTG crisis management SOP.

Personnel management:

  • Support the recruitment department for new deployments.
  • Responsible for deliverable’s against the provided mobilization plan for new contracts.
  • Ensure all consultants are issues with country specific operational guidelines & receive a full CTG induction prior to commencing work for the client.
  • Responsible for consultant duty of care & knowledge sharing on security threats & incidents.
  • Approving consolidated payroll spreadsheets, supporting documents, etc.
  • Checking for inconsistencies prior to authorization.
  • Review consultant’s performance in accordance with client’s requirements.
  • Act as a focal point between insurers & consultants / emergency liaison persons in instances of medevac & or major incident. Supporting documentation collection for such incidents.

Business acquisition & growth:

  • Actively promote CTG’s services & assist in building a network of key business partners & potential clients.
  • Develop current & new client relationships through to contract negotiation.
  • Represent CTG in meetings.
  • Assist with the development of proposal responses.

Project reporting:

  • This role reports to the Country Manager.

Requirements

  • University Degree in the field of Business Administration, HR or related field a relevant HR qualification & / or experience may be waived in lieu of a Bachelor’s Degree.
  • Minimum of 3 year of experience in Africa is desired.
  • Skills required for this job are typically acquired through the completion of an undergraduate degree & 5+ years of relevant experience.
  • Experience in HR processes & applications, exposure & expertise in HR systems data analysis & analytical skills required.
  • Must be well versed in all MS Office applications & experienced in producing reports for management.
  • Self starter with good initiative & multi tasking skills who pays attention to the details, demonstrated ability to troubleshoot & resolve problems, excellent spoken & written communication.
  • Minimum 3 years of experience in HRM, client relations.
  • Fluent in English.

Team management:

  • The selected candidate is expected to manage CTG consultants working on UN projects.

Deadline: 9th August, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online

Note

  • Qualified female candidates are strongly encouraged to apply for this role.
  • Duty station may be changed depending on project requirements.