Account Support Officer at ApplyBoard

The Role

• We are looking for an experienced, well-connected, organized Support Professional to join our growing Account Support team and take our company and platform to the next level!

What you’ll be doing every day:

• On a daily basis, represent the ApplyBoard brand to promote our platform and services to Recruitment Partners onsite
• This is a high performance, individual contributor role with the primary task of serving the Enterprise Recruitment Partners, helping them with student application tasks, which will drive the sales conversion and provide an A+ experience
• Be a single point of contact with the assigned Recruitment Partners providing top-notch dedicated support
• Proactively work with internal and external stakeholders to ensure student success
• Train and guide agents to improve the quality and volume of international applicants, ensuring top quality
• The role will require local travel
• The role will include Inbound/Outbound calling; Recruitment Partner visits to ensure an end to end hassle-free experience
• Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities.

What you bring to the table:

• The candidate should ideally have at least 3+ years of experience in sales/ customer support
• Experience working with educational consultants and or postsecondary institutions directly; considered a bonus
• Possess efficient document processing and office productivity skills
• The candidate should have strong verbal and written communication skills.
• A self-starter with an aptitude for managing and prioritizing multiple tasks with attention to detail to ensure information accuracy
• Exceptional problem-solving skills under ambiguous circumstances to ensure you provide the best outcome for our students while maintaining integrity with our partner relationships
• Experience working with a CRM; considered an asset